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Tech Mahindra New Hiring Drive | L1 Service Desk Support Role
Tech Mahindra New Hiring Drive: Are you looking for an entry-level IT Support opportunity in Noida? Tech Mahindra is hiring candidates for the post of L1 Service Desk Support. Recent graduates with good communication abilities and a keen passion for technical support are eligible to apply for this position.
Job Details
- Company Name: Tech Mahindra
- Role: L1 Service Desk Support
- Job Location: Noida, Uttar Pradesh
- Work Schedule: Rotational and Night Shifts
- Employment Type: Full-Time
Key Responsibilities
- Offer technical support of Level 1 to users at the end of the line via phone support.
- Troubleshoot software, hardware, and applications-related issues.
- As the first contact point to handle IT Help Desk requests.
- Track, record and address technical issues in accordance with the established processes.
- escalate unresolved problems to higher-level support teams if necessary.
- Maintain a professional manner of communication while supporting users.
Eligibility Criteria
- New students are welcome to apply.
- It is recommended to join immediately.
- Candidates from Delhi/NCR might be favoured because of their location.
- Good English communication skills are essential.
- Educational qualification:
- B.Tech
- B.Sc (IT)
- BCA
- MCA
- M.Tech
- Experience with Technical Support, Service Desk, Application Support or Desktop Support may be helpful.
Work Benefits
- A five-day work week for work.
- Two-way cab transportation facility.
- A competitive compensation package.
- Opportunities for career and learning.
- Experimentation with the international operations of service desks.
Required Skills
- Communication skills in writing and speech.
- Basic knowledge of troubleshooting.
- Problem-solving ability.
- Customer support orientation.
- Ability to participate in shift rotations.
How to Apply
Interested candidates can submit their resumes at
Email: Karan.sehgal1@techmahindra.com
The applicants are advised to include the name of the job, “L1 Service Desk Support”, in the subject line of the email to make it easy to identify.
