Join Wipro as an Associate | Advance Your Dynamic Career with a Leading Global IT Company
Join Wipro as an Associate : We are currently seeking candidates for the role of Associate – L1 in Gurugram, India. This position is an excellent fit for those who are enthusiastic about providing exceptional customer support, addressing complex challenges, and engaging with advanced technologies in a dynamic, collaborative setting.
Join Wipro as an Associate
Job Posting: Associate – L1
Requisition ID: 59807
Location: Gurugram, India
Company: Wipro Limited
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) stands as a prominent global leader in technology services and consulting, dedicated to empowering organizations through innovative digital transformation. With a strong presence in over 65 countries and a workforce exceeding 230,000 professionals, Wipro is committed to helping clients, partners, and communities thrive in an ever-evolving landscape.
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Join Wipro as an Associate Role Purpose
As an Associate – L1, your key role will involve managing and resolving client software, hardware, and network issues reported through various service channels such as email, chat, and incident management systems. Your objective will be to ensure high client satisfaction by delivering timely and effective solutions in alignment with our Service Level Agreements (SLAs).
This role is essential for maintaining the integrity of our clients’ IT infrastructure and ensuring seamless business operations. You will serve as the first point of contact for clients, embodying Wipro’s values and commitment to excellence.
Join Wipro as an Associate Key Responsibilities
- Provide prompt and professional responses to all service tickets raised by client end-users.
- Analyze and address service requests concerning hardware, software, or network components while upholding service quality standards.
- Monitor and oversee the client’s IT infrastructure—servers, systems, networks, storage, and platforms—to ensure optimal performance.
- Conduct root cause analysis of recurring incidents to develop long-term, effective solutions.
- Respond urgently to high-priority tickets, minimizing business impact and optimizing customer satisfaction.
- Install and configure software and hardware components per approved service requests.
- Strictly adhere to SLA timelines and resolution protocols to meet and exceed client expectations.
- Maintain logs and perform timely backups to protect critical client data and configurations.
- Collaborate with on-site support teams for the resolution and escalation of complex issues.
- Review ChatBot-generated logs and ensure appropriate actions are taken on all service requests.
Join Wipro as an Associate Performance Expectations
- SLA Compliance: 100% adherence to SLA and established resolution timelines.
- Client Satisfaction: Zero escalations and a record of client appreciation communications.
- Service Quality: Efficient issue resolution with minimal recurrence, ensuring top-tier service delivery.
Join Wipro as an Associate Required Skills and Qualifications
- Mandatory Skill: L&P Policy Acquisition & Servicing
- Strong troubleshooting and analytical abilities.
- Excellent verbal and written communication skills.
- A methodical and detail-oriented approach to problem-solving.
- Capacity to work independently as well as collaboratively within a team.
- A genuine passion for learning and adapting to new technologies.
Why Join Wipro as an Associate?
Empower Your Future
Wipro is undergoing a transformative journey—redefining the way we work, serve our clients, and create sustainable value in the digital age. We seek individuals eager to reinvent themselves, continuously evolve, and contribute to the future of IT.
Diversity and Inclusion
Wipro is an equal opportunity employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees. We welcome applications from candidates of all backgrounds, including those with disabilities. If you require accommodations during the recruitment process, please notify us in advance for a personalized assessment.
A Culture of Growth
At Wipro, we empower our employees to chase their aspirations. Whether your goal is to enhance your technical expertise, transition into a managerial role, or explore alternative career avenues within the organization, Wipro offers the necessary support and resources for ongoing development and success.
Additional Information
If you encounter any suspicious job offers, communications, or advertisements purporting to be from Wipro, please report them to helpdesk.recruitment@wipro.com. Note that this email is not monitored for job applications, so do not send resumes there.
Should you have concerns about unfair or unethical hiring practices, we encourage you to contact ombuds.person@wipro.com.
Apply now to become a part of a progressive company that is assisting clients globally in creating a better future. At Wipro, you don’t just work—you grow, innovate, and achieve your full potential.
Are you prepared to transform your career? Join us at Wipro Gurugram today.
