Tech Mahindra Off Campus Recruitment – Service desk Role – L1 and L2 Support

Tech Mahindra Off Campus Recruitment: An exciting career path is available for applicants at Tech Mahindra for motivated professionals who are looking to make a lucrative profession with a rewarding career in IT support. Tech Mahindra is currently looking for applicants to fill Service Desk roles at L1 and L2 levels of support. This job is perfect for applicants who have successfully graduated from technical fields like B.Tech, B.Sc, or M.Sc. and new graduates who are looking to take their first steps into the IT sector. Professionals with previous work experience in the service or technical field are also welcome to apply.

Key Responsibilities

A Service Desk professional plays a vital role in maintaining smooth IT processes by providing assistance to users and ensuring prompt resolution of technical problems. The job involves direct interactions with customers and users and focuses on identifying issues quickly and providing efficient solutions within the parameters of defined specifications.

• Rectify IT break-fix requests at multiple entry points and offer immediate assistance.
• Find a solution for IT problems that break/fix or escalate issues that are not resolved to the technical support team.
• As the primary line of defence for help desks, taking care of the basic level 1 as well as specific level 2 technical issues.
• Remotely troubleshoot software and hardware-related issues across laptops, desktops and even systems.
• Make sure you document technical interaction, adhere to the prescribed processes or scripts and ensure that tickets are up-to-date according to service level agreements.
• You can ensure customer satisfaction by providing quick and efficient help.

Desired Skills and Competencies

To succeed in this position, applicants must possess an array of technical skills and soft abilities. This position is ideal for those who excel in solving problems and thrive in a high-speed work environment.

• Level of proficiency in English: at least CEFR level C1 to guarantee professional, clear interactions with clients.
• Technical capabilities: Familiarity with operating systems, Hardware troubleshooting, standard enterprise applications, as well as the management of remote desktops.
• Skills to solve problems: Ability to analyse problems quickly and implement practical steps to solve problems.
• A customer-focused mentality: Professional communication skills with a patient and customer-focused approach.
• Flexible: willingness to work in shifts that rotate and to adapt to different work as per the corporate requirements.

Educational Qualification

A degree from a graduate school is necessary to fulfil this job. B.Tech, B.Sc., and M.Sc. graduates are highly sought-after. However, applicants from other disciplines who have relevant IT skills in support or certificates are equally considered. Fresh graduates as well as candidates who have had prior experience in technical or service desk work are eligible to be considered.

Location

This recruitment drive is solely focused on the Noida area, where applicants will work full-time. The applicants must be prepared to be in the local Tech Mahindra facilities in Noida.

Ideal Candidate Profile

This position is ideally suited for students who are ambitious and want to work in the IT service sector, and professionals looking to expand their knowledge of assistance desks for service. This job requires excellent communication skills, commitment to problem-solving, and the capacity to remain professional in stressful situations. Rapid availability is a crucial necessity due to the immediate hiring requirements.

Application Process

The immediate applicants are strongly encouraged to apply for a faster selection process. Candidates who meet the requirements can send updated CVs via WhatsApp or via email.

• Contact Person: Sanskar Pal
• WhatsApp Number: 7827333767
• Email ID: sanskar.pall@techmahindra.com

Make sure you act quickly to avail of this urgently-needed hiring announcement to fill this urgent hiring alert for the Service Desk role (L1 and L2 Support) at Tech Mahindra, Noida. Applications are reviewed on a priority basis, and those who are shortlisted will be contacted as soon as possible.

Tech Mahindra Off Campus Recruitment – Apply Link

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