HackerEarth Off Campus Hiring Opportunity – Technical Support Associate
HackerEarth Off Campus Hiring: HackerEarth is a top platform for assessments of technical skills and talent management, is looking for skilled and tech-savvy people to join their Technical Support team as Technical Support Associates on an ongoing basis. This entry-level position is ideal for recent graduates or young professionals looking to begin a career in the field of technical assistance within a highly competitive remote working environment. If you’re a person with a passion to solve issues, an aptitude for technology and a mindset of customer-first, you have the chance to develop with a world-renowned SaaS company.
About HackerEarth
- Location: Bangalore, Karnataka, IndiaType: Contractual (1 Year)
- Work Mode: Remote
- Experience: 0-6 Months
- Education: Any Graduate (preferably in Computer Science, IT, or Engineering)
- Department: Technical Support
HackerEarth helps organisations assess hiring, upskill, and hire tech talent with new assessment platforms and tools. Its mission is to bring talent together with opportunities, and the Technical Support is a key element in providing a seamless experience for its users. As Technical Support Associates, you’ll be at the forefront of providing outstanding customer support as well as helping users navigate the platform and contributing to the mission of stimulating creativity.
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Key Responsibilities
As Technical Support Associates, you’ll be the initial contact point for users to ensure their questions are addressed effectively and professionally. Your responsibilities include:
- Resolution of Customer Issues: Respond promptly to questions from customers via chat, email or other designated channels of support that are designated. Find out the cause of platform-related issues, resolve issues, and offer effective solutions or alternative methods to ensure a seamless user experience.
- Technical Troubleshooting: Utilise your expertise in web-based software as well as SaaS platforms to help users in tackling basic technical issues like login problems, navigation through assessment tools or platform functions.
- Tickets management: Log, track and handle customer complaints by using support tools or CRM/ticketing systems. Update customers on a timely basis, provide reminders, and escalate difficult problems to the appropriate teams using clear, precise details.
- Documentation and reporting: Add to our knowledge base of the company by capturing solutions, common problems, as well as best practices. Communicate your insights and ideas with your team members to cut down on frequent queries and boost the effectiveness of support.
- Multi-functional Collaboration: Collaborate closely with Content, Engineering, Product, as well as QA teams to tackle crucial issues, provide feedback, and increase platform usability and support.
- Schedule and Shift Management: Adhere to a scheduled shift rotation, including holidays on weekends and public holidays, to ensure that you have support 24 hours a day. You should adhere to a 6-day week with one day off for rotation.
Must-Have Skills
To succeed in this position to succeed, you must possess the following qualities and skills:
- Technical Expertise: Basic understanding of web-based software, SaaS platforms, and assessment tools. A basic understanding of the way that online platforms work, as well as the capability to solve fundamental technical problems.
- Problem-Solving: Solid troubleshooting and analytical skills to recognise problems and find practical solutions.
- Communication: Clear and professional communication skills, both verbal and written, to communicate with internal and external teams as well as users efficiently.
- CRM and Ticketing Systems: A working knowledge of CRM and ticketing systems (e.g., Zendesk, Freshdesk) is desirable but not required. A willingness to study these tools is crucial.
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Other Desirable Skills
In addition to the basic requirements, these abilities will allow you to excel:
- Time Management: ability to prioritise tasks and manage time effectively in a hectic environment.
- Attention to Detail: A keen eye for specifics ensures accuracy in documentation and the resolution of issues.
- Flexibility: Quick learning and ability to adapt to the latest tools, processes and technology.
- Pressure Handling: It is a comfortable job in a dynamic work environment that includes rotating shifts and deadlines.
- Customer-First Mentality: A passion for helping users and making sure they are satisfied with the service.
Why Join HackerEarth?
- Flexible Remote Work: Work from anywhere in Bangalore by using a remote setting that allows you to manage your work and your personal life.
- Career Development: Gain hands-on experience in technical support, working with the latest SaaS technology and lay the foundation for a future career in the field of technology.
- Collaboration Environment: Participate in a team of people who value innovation, collaboration and constant learning.
- Effective Work: It plays a crucial role in helping multinational companies select and employ the top tech talent.
Contractual Terms
- Time Limit for Contract: 1 year (contractual role)
- Time Schedule: Six days in a row, with a single day off
- shifts: The shifts are rotated, and include public holidays and weekends
- Working Mode: Fully remote
Who Should Apply?
This job is perfect for students who are fresh out of college or with less than six months of working experience in technical support or Customer Service, in a similar area. If you’re a creative problem solver with a love of technology and an excellent ability to communicate, we’d love to get in touch with you. An education with a focus on Computer Science, IT, or Engineering is preferable, but anyone who has the necessary capabilities and enthusiasm is encouraged to apply.
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How to Apply
Are you interested in joining the HackerEarth team? Send your resume and a brief cover letter highlighting your interest in the Technical Support Associate role to careers@hackerearth.com. Include “Technical Support Associate Application” in the subject line. Applications will be considered regularly, so make sure to apply early!
