Genpact Hiring For Freshers – Technical Associate
Genpact Hiring For Freshers: You are passionate about IT and would like to start or develop your career in an international and dynamic company? Technical Associate - Service Desk L1 Genpact was founded in 1997 as a business unit within General Electric. This position is an ideal fit for those who love technology, customer service, and solving problems. In this post, we will look at the duties, qualifications, and advantages of this position, in addition to why Genpact is a leader for those pursuing an IT career. Whether you’ve recently graduated or you’re an experienced tech professional, this role could set you up for a fulfilling future in IT support.
What is the Technical Associate – Service Desk L1 Role?
- Job: Technical Associate
- Primary Location: India-Hyderabad
- Schedule: Full-time
- Education Level: Bachelor’s / Graduation / Equivalent
- Job Posting: Jun 19, 2025, 10:50:51 PM
- Unposting Date: Ongoing
- Master Skills List: Consulting
- Job Category: Full Time
Genpact is hiring a Technical Associate - Service Desk L1 to join our growing team of professionals. As a Level 1 service desk analyst, you will be the first point of contact for employees and senior management requiring IT technical support. This position works on both Voice and Non Voice tickets, does Hardware and Software Troubleshooting and attend the call with in SLA. It’s a vital role that underpins Genpact’s journey in providing transformative solutions to its Fortune Global 500 customers.
Key Responsibilities of a Technical Associate – Service Desk L1
Technical Associate – Genpact As a Technical Associate, you will juggle between various roles to facilitate uninterrupted IT services for Genpact clients and internal units. Here’s what the core responsibilities look like up close:
- Ticket Management: Manage tickets submitted from different ticketing systems effectively to meet the SLA.
- Executive IT Support: Act as a hands-on resource to senior leadership and board members, ensuring solutions to their IT issues are implemented effectively and professionally.
- Hardware Issue Resolution: Problems related to such as desktop/ laptops, tablets, printers, projectors and scanners issues. Reports complex network or wireless problems to IT infrastructure groups.
- Software Support: Diagnose OS, MDM, Office 365 and popular browsers (Chrome, Safari, Internet Explorer) related issues.
- System Installation: Configure computer hardware, operating systems, and applications, such as Enterprise Resource Planning (ERP) systems.
- User Provisioning: Control the access and provisioning of users in multiple business applications.
- Project Assistance: Help support IT Infrastructure projects such as technology deployments, system upgrades, migrations, and site consolidations.
- Knowledge Management: Utilize and develop articles within the Knowledge Base to facilitate consistent answers to common issues.
- Hands and Feet Support: Provide assistance on-site to all IT department staff in planning, scheduling and carrying out routine tasks, including but not limited to hardware installations or system wipes and updates.
This position is a mix of technical proficiency, problem-solving ability, and customer focus – those who like to wear both a technical hat and a customer hat will love this role.
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Qualifications for the Role
There are certain educational and skill requirements to qualify as a Technical Associate - Service Desk L1. Here’s what Genpact wants:
Minimum Qualifications
- Education: Bachelor’s degree, preferably in Computer Science, Information Systems, or related field.
- Technical: Strong knowledge of Operating Systems, MDM, and Office Suite troubleshooting.
- Domain: Strong background in IT support with technical inclination.
Preferred Skills
- Customer Service: A proactive, problem-solver disposition who values delivering outstanding customer experiences.
- Communication: Fluent English communication to meet and interact well with clients and team members.
- Time management: Ability to work in an environment with competing deadlines and handle multiple issues at the same time.
These credentials ensure that performers are capable of navigating the varied responsibilities of the role and contribute to Genpact’s culture of innovation and expertise.
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Why Choose Genpact for Your IT Career?
Genpact is a professional services firm that prides itself on the transformation of business, using data, technology, etc. Featuring around 125,000 employees transacting in 30+ countries, Genpact’s passion is creating a better, smarter way of doing business. Why this is a great opportunity to apply for the Technical Associate – Service Desk L1 at Genpact:
- Global Exposure: Work for international clients from Fortune Global top 500 companies.
- Career Growth: Genpact is committed to the growth of its employees and provides the opportunity for continuous learning and advancement within the company.
- Inclusive Culture: As an Equal Opportunity Employer, Genpact values diversity and creates a workplace that respects integrity, innovation, and customer focus.
- Cutting-Edge Technology: Get your hands on the newest tools and tech, such as Office 365, ERP systems, and advanced ticketing systems.
- Work-Life Balance: The 40-hour work week gives you time to enjoy other aspects of your life, while meeting the demands of your career.
Tips for Landing the Role
If you want to be a standout candidate for this IT support job, you need these tips:
- Showcase Technical Skills: Point out your skills with OS troubleshooting, MDM, and Office 365 in your resume and during interviews.
- Emphasize Customer Service: Show your ability to deliver customer contact and advice at Executive level.
- Prepare for Technical Questions: If you’re asked about your experience, have answers prepared for hardware, software, and network troubleshooting.
- Highlight Multitasking Abilities: Use examples of juggling several tickets or projects at once, with tight deadlines.
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Why Hyderabad is a Great Location for This Role
It can be based in Hyderabad, the IT hub of India. The city provides a dynamic tech cluster, top-quality infrastructure, and a bustling professional scene. Explore this thriving metropolis and see what sparks your curiosity here. Interested in working in Hyderabad and being a part of a progress-oriented workplace? You would certainly be in the correct place at Genpact.
Technical Associate – Service Desk L1 With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. From ticket work to supporting senior leadership, this position allows you the opportunity to develop your technical and customer service skills as you help Genpact create a world that works better for people. If you have a Bachelor’s degree, love for technology and customer service, then this opportunity in Hyderabad will be the Big next for you. Apply today at www.genpact.com and become part of a team that is shaping the future of IT services.
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How to Apply for the Role
In the market for a new job in IT? Technical Associate - Service Desk L1 – Genpact Location: Hyderabad, Andhra Pradesh Openings. To be considered, go to Genpact’s official careers page at www. genpact. com. Make sure that your resume emphasises your technical skills, customer service experience, as well as your educational qualifications. Beware of job scams! Genpact does not charge fees to process job applications or require applicants to buy equipment or training material.
