Cognizant New Off Campus Drive – Customer Service Representative Role

Cognizant New Off Campus Drive: The Customer Service Representative job located in Indore, India, offers the chance to provide outstanding customer service, guarantee satisfaction, and maintain the company’s reputation for quality. Concentrated on the entry of orders as well as customer support, the job is responsible for handling customer inquiries as well as resolving problems and creating positive client relations. The position is designed to be a work-from-home one with shift rotation, which allows for flexibility and an exciting environment that is a great place to work for people who are committed to providing excellent service.

Overview

• Job Number: 000653392110
• Location: Indore, India
• Employment Type: Full-time
• Work Model: Work-from-Home
• Experience Level: 0-1 Year

Key Responsibilities

• Offer exceptional customer service by quickly responding to inquiries and professionally resolving problems.
• Processing orders with precision to ensure smooth transactions and on-time delivery.
• Be clear in your communication in English, both in writing and verbally in writing, so that you can provide precise information and keep it clear.
• Work with team members to improve the quality of service and improve the satisfaction levels of customers.
• Examine customer feedback to find areas for improvement and develop effective solutions.
• Maintain accurate and detailed notes of customer interactions and transactions to be used for reference and report purposes.
• Help develop procedures for customer service to simplify processes and improve efficiency.
• Review performance metrics to ensure that they are in line with customer service objectives and objectives.
• Flex to changes in the rotation by showing flexibility and dedication to the demands of the job.
• Keep up-to-date with product details to give accurate, current information to our customers.
• Engage with customers professionally to establish trust and create lasting relationships.
• Utilise problem-solving skills to solve complicated customer problems effectively.
• Help the company’s mission by improving customer experiences and increasing the brand’s loyalty.

Qualifications

• Effective communication abilities are required in English written and verbal, for effective customer interaction.
• Experience in customer service and order entry procedures to ensure seamless support.
• Great problem-solving ability to address questions from customers with confidence and effectiveness.
• Ability to adapt to the remote work environment that has rotational shifts.
• Attention to detail is essential to ensure precision in the processing of orders and in the documentation.
• A customer-centric focus on providing exceptional customer service.
• Previous experience with customer service is recommended, but it is not required.

Certifications Required

• Customer Service Certification
• English Language Proficiency Certification

Experience Level

• Between 0 and 1 year of experience as a Process Executive.

How to Apply

Are you looking to make an impact on customer care? Apply through the official portal for careers by uploading your resume and the relevant certificates. Make sure that all qualifications and information are clearly stated.

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