Capgemini Off Campus 2025 Drive – Contact Support Group Role – Job Opportunity
Capgemini Off Campus 2025 Drive: Capgemini is a world-class market leader in consulting, technology services, and digital transformation is seeking candidates for a Contact Support Group (CSG) IT Enablers role in Noida. This is an exciting opportunity for graduates, graduating in 2025 to join a vibrant team that provides world-class IT support solutions. Female applicants are especially encouraged to apply due to Capgemini’s dedication to diversity and inclusiveness.
Job Overview
- Role: CSG IT Enablers – Contact Support Group Company: Capgemini
- Location: Noida, Uttar Pradesh
- Salary: INR 3.25 LPA (3 LPA + 25,000 as one-time incentive)
- Job Function: IT Support, Customer Service, Technical Support
Contact Support Group (CSG) is the primary protection for Capgemini’s Cloud & Infrastructure Services (CIS) division, and is responsible for IT infrastructure issues and service requests with the use of a Business Intelligence method. The position involves leveraging traditional channels (email or phone) along with digital tools (chat or self-service portals, AI robots) in order to offer proactive, predictive and user-centric IT support for the global client base. Candidates should be prepared to operate in a rotating shift, working with customers across different areas and different time zones.
Key Responsibilities
- Provide excellent customer service and assist with technical troubleshooting using voice-based telephone support as well as other channels, with the highest quality of first-contact resolution in all situations.
- Effectively manage tickets by prioritising the urgency of issues, categorising them accurately, keeping track of the status (on-hold, closed, open, resolved) and keeping customers updated.
- Make use of business intelligence tools as well as analysis of ticket data to improve the quality of customer service and results.
- Chat with the chatbot powered by Capgemini’s AI CHIP to speed up query resolution and improve the customer experience.
- Retrieve service emails efficiently to reduce the time it takes to communicate between the customer service and the desk.
- Update and maintain the knowledge base to facilitate faster resolution of issues.
- Enhance service marketing by boosting the engagement of customers using the Capgemini tools and services.
- Support across various industries like Telecommunications, Financial Services, Healthcare and Technology.
- Troubleshoot issues related to internet connectivity and session resets, password resets, or profile renaming.
- Make sure you greet customers with respect and listen with compassion, and communicate the requirements to ensure a smooth customer experience.
Desired Skills and Qualifications
- Excellent English and communication ability to effectively interact with customers.
- A strong interpersonal skill set, along with the capacity to work well under pressure.
- Basic computer skills are required to navigate IT tools and systems.
- Ability to function in a shifting environment and be able to relocate to any location needed.
- Flexibility to sign Services Level Agreements (SLAs) by Key Performance Indicators (KPIs).
- The completion of a three-year diploma or the graduation date in 2025 at an accredited institution.
- An active DigiLocker Account and a Mobile number that is linked directly to Aadhaar for process of application process.
Why Join Capgemini’s CSG Team?
This job offers the chance to use cutting-edge technologies that include AI-driven tools such as CHIP and assist in Capgemini’s goal of providing exceptional IT support. Candidates will have the opportunity to interact with various industries and clients around the world, which will help them improve their customer service and technical abilities. The job offers a salary that is competitive at INR 3.25 LPA, including an incentive for one time of INR 25,500 one-time, and the opportunity for advancement within a globally recognised company.
Application Process
- Only candidates who are shortlisted can be contacted for the assessment online, as well as the selection procedure.
- Candidates should set up the needed infrastructure (stable internet or a gadget) for the online selection process.
- The selection and shortlisting process is at Capgemini’s discretion. Participation in no way guarantees the acceptance of an offer.
How to Apply
Candidates who are interested must submit their applications before August 17, 2025, at 11:59 pm, via the appropriate Capgemini website for recruitment. Check that you have an active DigiLocker account and an Aadhar-linked mobile number available when applying.
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