Amazon Biggest Off Campus Mass Hiring – Virtual Customer Service Associate and MyHR Live Support Advisor Roles

Amazon Biggest Off Campus Mass Hiring: Discover the exciting possibilities for joining Amazon as a Virtual Customer Service Associate and MyHR Live Support Advisor. Both are seasonal work-from-home positions that are specifically designed for those who are dedicated to providing outstanding service. These roles give you the opportunity to interact with employees and customers across the globe using problem-solving abilities and empathetic communication in fast-paced, dynamic situations.

Virtual Customer Service Associate

Role Description

As a virtual Customer Service Associate, the principal goal is to avoid problems, answer questions and make customers feel happy. The role entails being the initial customer contact point for Amazon customers by chat, phone or email, to address questions that range from order problems to questions about payments and site navigation. Training is comprehensive and eliminates the need to have prior experience with customer support. Associates make use of different tools to search for solutions and effectively communicate by bringing their unique individuality to each interaction to create an unforgettable customer experience.

Key Responsibilities

• Respond to customer queries through various channels, including telephone chat, email, and phone.
• Use tools to search, navigate and find solutions for problems with customers.
• Provide exceptional customer service by personalizing interactions and solving queries quickly.
• Flexible shifts of work, which may include late, night or late hours, during the operational window between 6 AM and 11 PM on Sundays and Mondays, possibly including national holidays.

Qualifications

• minimum age is 18 years old.
• Legal right to work in India.
• Achievement of strong English communication abilities (written or oral proficiency).
• Experienced in working with computers.
• The availability of rotating shifts, including weekends and overtime when required.
• A tranquil, non-distraction-laden space with a desk as well as a chair.
• A minimum broadband connection with 100MB speed for download and 10MB upload speed through a cabled Ethernet connection (no WiFi).

Benefits

• Complete training and a kit of equipment are included.
• Medical insurance, pension plan, and internet allowance.
• Access to lifestyle benefits as well as retail discounts with the Amazon Extras program.
• Opportunities to continue training and improve skills.

MyHR Live Support Advisor [S, MHLS]

Role Description

It is the MyHR Live Support Advisor job is a contract position that focuses on providing top HR assistance for Amazon’s 1.5 million employees across the globe. In a state-of-the-art Contact Centre, the advisors take care of live chats and phone calls in HR-related issues like time-offs and relocations, benefits, pay, and other sensitive employee issues. This job requires the ability to think critically, be compassionate and the ability to handle confidential information while adhering to the highest ethical standards in an ever-changing work environment.

Key Responsibilities

• Manage a huge volume of live customers mostly through chat and phone, solving issues efficiently and ensuring client obsession.
• Use documentation such as FAQs and knowledge base, and normal operating procedures. This can escalate the problem when it becomes necessary.
• Develop trust through understanding and personal communication that is tailored to the employees’ requirements.
• Respond quickly to urgent concerns by ensuring that proper documentation is in place and communication.
• Utilize critical thinking to ensure processes align with the demands of employees and make decisions in real-time.
• Work together with partner teams in order to refine policies and solve issues that cross-functional teams face.
• Keep high-performance metrics in place that include time to handle customer calls as well as satisfaction.
• Follow the established plans, such as scheduled breaks, in order to support the operation 24/7.
• Flexible shifts available, which include weekend, evenings and at night, to assist the global workforce.

Qualifications

• Degrees in Master’s or Bachelor’s degrees are required.
• Between 0 and 10 years of experience working in call centres or customer service, human resources, or similar.
• Proficiency in English communication as well as writing abilities (85 percent or more proficiency).
• Flexibility in scheduling to accommodate 24-hour operations.
• An internet connection of 50-100 Mbps is required before joining.

Preferred Qualifications

• 5plus decades of experience working in customer services, contact centre and human resources.
• Basic understanding of US state and federal law on leave and disability.
• Expertise in providing advice on HR and benefits, or more difficult employee issues.
• Experienced in empathy and skills in handling customers.
• The ability to handle confidential information and comply with the strict standards of data privacy.
• A strong multitasking ability, problem-solving and ability to manage in a hectic working environment.

Benefits

• Complete training for success in the job.
• Opportunities to build skills in an ever-changing global HR world.
• Work-from-home setup, with equipment supplied.

Application Process

The application process includes tests to evaluate whether candidates are suitable for the position. Candidates must be prepared and have an internet connection that is reliable. Successful candidates will be provided with additional instructions.

How to Apply for Amazon Biggest Off Campus Mass Hiring

If you are interested in applying to an application for the Virtual Customer Service Associate role, go to the application site and complete the application process, which involves evaluations. To apply for applicants for the MyHR Live Support Advisor job, you must follow the application link for more information. You must have a stable internet connection and a peaceful workspace in order to finish the application smoothly.

Amazon Virtual Customer Service Associate Role – Apply Link

Amazon MyHR Live Support Advisor Role – Apply Link

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