Kyndryl Off Campus Hiring – Technical Support Specialist Role

Kyndryl Off Campus Hiring: At Kyndryl, the critical technology systems are operated and rebuilt to provide competitive advantages for some of the most successful businesses around the globe. With a proven track record and an ongoing stream of AI-powered insights, more intelligent decisions, speedier advancement, and a permanent competitive advantage are attainable.

The Role

A Technical Support Specialist at Level 1 will provide the first-line technical assistance to B2B customers. The job focuses on speedy resolution of issues, troubleshooting and providing excellent customer service in accordance with defined SLAs.

Job Details

• Job Role: Technical Support Specialist
• Location: Hyderabad, Telangana, India
• Work Type: In Person
• Job Type: Full Time
• Job Requisition ID: R-61769

Key Responsibilities

• Offer Support of Level 1. This includes software, hardware, and other services in accordance with the contract.
• Troubleshoot and resolve issues related to OS, Email (Outlook/Exchange/Lotus), Networking (VPN/Connectivity), O365, VMware, and collaboration tools (Teams, Webex, Slack).
• Perform the reset of passwords, entitlement checks and incident logs in ticketing tools.
• Assist in the resolution of issues with appropriate teams and act as the advocate of the client.
• Manage service outages and check status messages.
• Keep track of software licenses and the inventory of hardware data.
• Achieve SLAs, SLOs and KPIs to ensure great customer satisfaction.

Required Skills

• Excellent writing and verbal English communication.
• Solid customer service and troubleshooting abilities.
• Expertise in Windows, macOS, O365, VMware, Networking, Internet Security, and Collaboration tools.
• Experience in IT ticketing and payment systems.
• The ability to speak multiple languages is an advantage.

Eligibility

• BCA
• B.Sc (Computer Science)
• B.Com (Computer Science)

Required Technical and Professional Expertise

• Experience Cisco Nexus and IOS technologies.
• Experience using F5 ASM, along with LTM setting up and troubleshooting.

Preferred Technical and Professional Experience

• Cisco Certified.
• Experience with network automation/scripting.

Kyndryl Off Campus Hiring Link

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