Mphasis New Hiring Drive – Customer Support Officer Role
Mphasis New Hiring Drive: An exciting possibility is open to eager individuals to be Customer Support Officers in the fast-paced Business Process Outsourcing (BPO) business. The position is either within Pune or Mangalore and is ideal for individuals who excel at communication and can thrive in a fast-paced environment, and are committed to providing exceptional services to customers. Candidates who have a strong grasp of technology as well as problem-solving abilities, and a strong focus on customer service will enjoy their work. The job involves handling customer queries and ensuring they get quick resolutions, while maintaining high levels of satisfaction with customers in a fast-paced and hectic environment.
Job Overview
- Job: Customer Support Officer – BPO
- Location: Pune / Mangalore
- Employment Type: Full-Time
Key Responsibilities
- handle interactions with customers: Respond to questions from customers through calls, both inbound and outbound and email, while adhering to Service Level Agreements (SLAs).
- Classify and record interactions: Classify and record interactions with customers using the software of the client to ensure that the interactions are properly classified and note-taking is in-depth.
- Utilise Knowledge Base: Use Knowledge Base, the Knowledge Base available to complete tasks in accordance with established guidelines.
- Be sure the client is satisfied: Be sure to follow up on any customer issues and ensure that they receive a full resolution to increase satisfaction.
- Maintain Process Conformity: Tasks that are in line with standard operational procedures to guarantee the highest quality service and consistency.
Required Qualifications and Skills
Educational Background:
- Any graduate Degree. Candidates with outstanding communication skills are encouraged to apply.
Technical Skills:
- Proficient in Computing: Intermediate degree of proficiency when it comes to using computers.
- MS Office: Basic understanding of MS Office applications (Word, Excel, PowerPoint).
- The Avaya/Phone system: A basic understanding of Avaya or similar operating systems.
- Typing speed: minimum 30 words per minute (WPM).
- Information on Insurance: An understanding of the principles of insurance is preferred.
Application Process
Candidates who wish to apply must submit their resumes with current information and be prepared to take Voice & Accent (V&A) and typing tests. Candidates are evaluated regularly. Candidates selected for interviews will be contacted for scheduling more tests.
Mphasis New Hiring Drive – Apply Link
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