ZOHO Big Hiring Drive – Technical Support Engineer Role

ZOHO Big Hiring Drive: Are you amazed by the advancements in technology and skilled in resolving issues over the phone? A reputable technology firm is looking for dedicated Technical Support Engineers to join their team at several locations in India, such as Chennai, Salem, Coimbatore, Tirunelveli, and Madurai. This full-time position offers a unique opportunity to provide top-quality assistance via voice for international and domestic customers, and ensure that their needs are met effectively and efficiently.

Overview

• Location: Chennai, Salem, Coimbatore, Tirunelveli, Madurai, India
• Industry: Technology
• Job Type: Full-Time
• Updated On: October 3, 2025

Job Responsibilities

As a Technical Support Engineer, your main responsibility is to provide exceptional customer service via calls both inbound and outbound. Principal responsibilities include:

• Offers Support via Voice: helping customers with their concerns via phone. We also offer simple, secure, professional and efficient communication to help resolve technical issues swiftly.
• Provides First-Time Resolution: Be sure to address the customers’ concerns in one conversation, focusing on satisfaction with the customer and accuracy regarding technical issues.
• Collaboration with technical teams: Working closely with technical experts to address and solve complex problems while ensuring fast response times.
• Identifying Knowledge Gaps: Collaboration with our Technical Content team to determine areas for enhancement in the assistance modules and also in documentation. This will improve users’ experience.
• Adapt to schedules that are flexible: Be prepared for night shifts, which allow for international time zones of customers.

This job requires strong communication abilities, a customer-centric approach and the ability to excel in a highly-paced, technologically-driven work environment.

Skills and Qualifications

To become the top engineering support technician, candidates should possess the following qualifications:

• Technical knowledge: A working knowledge of cloud-based software, cloud-based applications cloud-based software and IT systems. A working understanding of tools for CRM or helpdesk software can be an advantage.
• Communication Skills: Excellent written and oral communication abilities in English and the ability to communicate the technical aspects simply.
• Skills to solve problems: Strong analytical skills to tackle technical problems effectively.
• Customers’ Focus: A passion for helping customers and ensuring that they are satisfied with any interaction.
• Collaboration between teams: The capability to seamlessly collaborate across functional teams to achieve the same objectives.
• Flexible: Ability to work at night and be able to adapt to shifts in work schedules.
• The educational background: A degree or diploma in computer science, or a related field, is desirable but not necessary.

Experience in technical or customer service support roles is advantageous but not essential since thorough training is given to the most qualified candidates.

How to Apply

The applicants who are interested in applying for the job should submit their resume along with an introductory cover letter highlighting their technical capabilities and passion for customer support. Applications must be made through the official career portal of the company or via email, in accordance with the description of the job. Early applications are encouraged as the job is likely to arouse curiosity.

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