Wipro Latest Drive 2025 – Associate Role

Wipro Latest Drive 2025: An excellent opportunity is open to skilled professionals who want to begin or establish a career in technical support. The role of Associate in Noida is centred around offering high-quality and efficient technical support while maintaining high standards of the customer experience. The job is essential to solving customer problems, keeping the SLAs. And ensuring that each interaction with customers is a pleasant experience and a high degree of trustworthiness.

This position is ideal for those who love solving issues through efficient communication as well as improving processes within a service-oriented working environment. Excellent interpersonal skills, rapid adaptation and a thorough mentality are necessary to succeed in this field.

Job Overview

• Job Title: Associate
• Location: Noida, Uttar Pradesh
• Req ID: 113461

Key Responsibilities

• Manage daily support requests and coordinate the client’s transactions according to the quality standards.
• Respond to all requests for assistance by phone or email with professionalism and courtesy.
• Track the important information about the client, including department names, department information, Contact number, as well as details of any issues filed.
• The RAVE System updates the status of to ensure continuous performance all through the process.
• Monitor, analyse, and track each request that is received. The resolutions that have proved successful, as well as those that are in the process of being implemented.
• Follow standard operating procedures to guarantee accuracy and consistency when handling queries.
• Help clients solve issues within the specified service levels with quick contact as well as follow-up.
• Use internal knowledge databases and technical documentation, as well as frequently asked questions, to improve the speed of resolution and accuracy.
• Find out about the latest products and services to help you provide knowledgeable support to clients during interactions.
• Review the call logs on a frequent basis to identify issues that may have recurred, and suggest preventive measures to prevent future incidents.
• Create and maintain self-help materials to assist customers in speeding up the process of troubleshooting and solving problems.
• Examine unresolved or critical problems and issues with Team Leaders when there is an inability to provide solutions.
• Clear and accurate communication, sharing all the details about the product as well as its information throughout every phase of the customer’s interaction.
• Be sure to follow the service agreements and the guidelines to ensure compliance to avoid legal issues.

Client Interaction and Support

• Create a memorable user experience through actively listening, thorough troubleshooting and step-by-step troubleshooting steps.
• Help customers navigate the menus of the products and describe options to help clients understand.
• Keep current and organised records of client communications and interactions with verified tracker software.
• Provide alternative solutions that are suitable to keep customer satisfaction high and ensure the continuity of business.
• Contact them once more to confirm the issue’s resolution and get valuable feedback from clients.
• Effectively communicate using the most polite and clear language. It is also adapted to meet the requirements of each client and situation.
• Keep information confidential and follow corporate guidelines for all internal and external communications.

Skills and Qualifications

• Degrees obtained from a Bachelor’s degree or its equivalent in any area.
• Experience in technical and customer service is helpful, but not essential.
• Excellent interpersonal and communication skills for managing interactions with customers efficiently.
• Expertise in helping desk tools as well as ticketing systems, as well as Microsoft Office applications.
• The ability to swiftly understand technical information and convey it in simple language.
• Pay attention to the smallest details and precision when taking client data and identifying solutions to issues.
• Experience using IT support procedures, as well as methods of escalation, and SLA management, is preferred.
• Superior time management capabilities and the capacity to manage many client requests at one time.
• Positive attitude and the capacity to keep learning and adapting in a constantly changing work environment.

Wipro Latest Drive 2025 – Apply Link

Join our Telegram group: Click Here

Follow us on Instagram: Click Here

Join our WhatsApp group: Click Here

More Latest Off-Campus Hiring 2025 Jobs:

• Microsoft New Hiring Drive – Apply Link
• Amazon’s New Biggest Hiring – Apply Link
• Cognizant New Hiring Drive – Apply Link
• Izeon Off-Campus Hiring – Apply Link
• Safran Off-Campus Drive – Apply Link
• Motorola Off-Campus Drive – Apply Link
• RRB NTPC Off-Campus Recruitment – Apply Link
• Adobe New Off-Campus Hiring – Apply Link
• HCLTech New Mass Hiring – Apply Link
• HCLTech Big Hiring Drive – Apply Link
• Coinbase Off-Campus Hiring – Apply Link
• Deloitte Big Mass Hiring – Apply Link
• EY Big Mass Hiring Drive – Apply Link
• Siemens New Hiring – Apply Link
• Aptean Off-Campus – Apply Link
• Zensar Off-Campus Hiring – Apply Link
• Lumel Off-Campus Hiring – Apply Link
• Infosys’ Biggest Hiring – Apply Link
• EY Hiring Drive 2025 – Apply Link
• Nokia Off-Campus Drive – Apply Link