Warner Bros Discovery Off Campus Drive – Jr. Tech Support Analyst
Warner Bros Discovery Off Campus Drive: The team at Warner Bros. Discovery (WBD) We’re much more than just the famous tales of heroes wizards, awe-inspiring documentaries. We’re the world’s leading entertainment and technology company with a team of talented storytellers, innovative makers and creative dreamers. Our mission is to deliver incredible experiences to viewers around the globe, and we’re seeking talented individuals like you to contribute to the technologically advanced world we live in. Join our team in Hyderabad as a senior tech support analyst, and contribute in shaping how entertainment will look for the future!
About the Role
As a Junior Tech Support Analyst, you’ll be at the heart in our operations for IT, providing high-end remote support for our diverse customers. This job is ideal for those who are tech-savvy and thrive in dynamic, fast-paced environments. They are passionate about solving issues and improving the user experience. The software you use is industry-leading and work with an international team that will ensure smooth technological operations within one of the most well-known entertainment companies.
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Key Responsibilities
Operations and Administration
- First-line assistance is available through live chat and phone services which provide quick and effective solutions to customer questions.
- Give remote or virtual assistance using tools like Zoom or other platforms which are able to resolve technical issues swiftly.
- Manage and resolve Global Service Desk incidents and queries that are sent to Service Now.
- Utilize IT tools such as Okta Admin, Active Directory, Intune, ServiceNow, and Zoom to offer high-quality first-line resolutions.
Escalations, Collaboration, and Documentation
- Track and record incidents with precision in ServiceNow. to ensure accurate and prompt documentation.
- Check if the documentation is inadequate or outdated and report the results to the team’s senior members to suggest improvements.
- Inform users on what they’re doing with their tickets, and ensure an effective and professional communication.
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Additional Responsibilities
- Support for various operating systems such as Windows, macOS, iOS and Android.
- Provide technical support for those who use Apple, Dell and Lenovo devices.
- Troubleshoot and assistance with printing or assistance on Multi-Functional Printer (MFP) setups within the WBD environment.
- Perform tasks ad hoc as instructed by the manager to meet the team and business needs.
What We’re Looking For
We are seeking someone who is organized and focused who is a believer in technological advancements and exceptional customer service. The ideal candidate will possess analytical abilities as well as a great communication skills and a collaborative attitude to our team.
Essential Skills and Qualifications
- Education: Bachelor’s degree in a relevant IT field (e.g., BCA, BSc IT, B.Tech) or equivalent secondary education with an IT/telecommunications focus.
- Expertise: 1 2 years of experience in supporting the latest technology environments and their users.
- Technical Skills:
- Acquaintance With ServiceNow, Okta Admin, Active Directory, Intune, and Zoom.
- Assistance of Windows, macOS, iOS and Android Operating systems.
- Expertise in troubleshooting Apple, Dell, and Lenovo devices as well as Printing and configuration of MFP printers.
- analytical skills: Ability to solve problems along with the capacity to identify IT security problems and interruptions.
- Communicating: Excellent written and verbal communications skills, with intermediate to upper English capacity.
- Teamwork: High relationship-building skills and the ability to collaborate effectively within a team.
- Multitasking: ability to manage multiple tasks simultaneously, and prioritize tasks according to their importance.
- Automatism: Ability to work independently across a range of time zones.
- Work Scheduling: The ability to be exclusively in-house at Hyderabad on weekends holidays, weekends on holiday or shifts which rotate.
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Candidate Commitments
An Analyst for Junior Tech Support an Analyst in Junior Tech Support you’ll be:
- Finish tasks in a diligence, adhering to the stipulated work hours and maximizing efficiency.
- Give every user respect and with a positive attitude and offer excellent client service.
- It is important that the interests of WBD are protected and that its image is protected by using resources responsibly through the firm.
- Keep improving your knowledge and skills in the field. Stay up-to-date with the latest developments on the market.
- Follow the rules of WBD’s workplace. Health and safety at work, as well as guidelines for fire safety.
- Be respectful of confidentiality and follow the procedures of the company.
- Perform additional tasks as instructed by your supervisor and in line with your expertise.
- Be flexible to meet requirements of the team and business as required.
Why Join Warner Bros. Discovery?
At WBD we do not treat you just as a worker, but as a member of a global family of people who celebrate the joys of innovation, creativity and growth. We offer the following services:
- career development: Opportunities to define your career, and tools to develop your skills.
- Friendly Work Environment: An inviting and friendly workplace where you and your contributions are valued.
- positive benefits: Benefits that have been designed to aid you in your professional growth as well as in your personal life.
- World Impact: Use modern technology to provide an international user base that is one of the more famous brands in music.
How to Apply
Are you eager to begin your career with Warner Bros. Discovery? Apply now through our careers portal by using the Job ID: R000094744. Join the team which tells stories and is driving the future of entertainment!
NOTE Note It is a hybrid position which requires 100% availability on the job inside Hyderabad, Telangana. Candidates must be prepared to work weekends, public holidays and shifts as required.
