Teleperformance Off Campus Hiring – Customer Technical Support Executives Role
Teleperformance Off Campus Hiring: Start your journey to a rewarding career. Teleperformance is a world company that is a leader in digitally connected business solutions. Teleperformance is expanding its customer service division and is offering a thrilling chance for young professionals to become Customer Technical Support executives within Gurugram. This job will provide an exciting atmosphere where technical knowledge and the ability to engage customers are combined to provide world-class customer support.
Job Overview
This customer technical support executive job assists clients in resolving technical issues using calls or chat interactions. This job is perfect for students who possess excellent interpersonal skills, are adept at solving problems and are looking to work in a highly competitive technological environment. With a strong emphasis on the quality of customer service, this job allows recent graduates and experienced professionals to enhance their interpersonal and technical abilities in real-world scenarios.
Key Responsibilities
- Handle inbound chats, calls, and emails from customers in other countries that require technical assistance.
- Find out the root of customer issues quickly and offer appropriate solutions for troubleshooting.
- Record every interaction with customers within the company’s system in a precise and detailed manner.
- Work with internal teams in cases where escalations are necessary to solve complex issues.
- Keep up with the expectations of service quality, which includes response time, quality of calls and technical precision.
- Help customers understand and use the products or services in a way that is effective.
- Help customers navigate minor technical problems by being patient and clear.
- Provide exceptional service that contributes to customer satisfaction overall, as well as retention targets.
Candidate Profile
This position is geared towards people who have excellent English communication skills and a passion for technological advancement and service to customers. Passion, professionalism and adaptability are among the most sought-after qualities for this position.
Eligibility Criteria
- Students from any discipline with a focus on computing or technology (BCA, B.Tech, B.Sc IT, etc. ).
- Students who want to pursue a tech that is focused on customer careers are invited.
- Students in the undergraduate program are also eligible for at least 6 months’ worth of voice processing experience.
- Outstanding English communication skills, both written and verbal.
- Excellent interpersonal skills, along with the capability to stay cool under stress.
- Experience with computer systems, navigation on the internet and the basics of troubleshooting.
- Ability to be able to work in rotational shifts starting at 5:30 pm and onwards.
- The ability to work on-site in Gurugram with no work-from-home alternatives.
Work Mode and Schedule
The position is entirely on-site within the Gurugram office. Employees work in rotating shifts that allow clients to work in different time zones across the globe. The shift usually begins at 5:30 pm, which allows ample amount of daytime flexibility. For employees who are eligible, taxi services are provided in accordance with the company’s transportation zone policy.
Salary and Benefits
Teleperformance has a competitive pay structure that rewards skill, determination, commitment, and performance. In addition to the base salary incentive based on performance, the company rewards excellence in service, efficiency and communication quality. The company also offers an empowering and well-organised working environment that offers growth opportunities for individuals who are driven to progress within the technical or customer service areas.
Location Advantage
Its Gurugram facility is located in a major hub of commerce and offers ease of access, a strong infrastructure support, as well as a professional working environment. The city’s vibrant technology and service sector is a great place to network and learn. Opportunities for newcomers to the corporate environment.
Application Process
The professionals who are interested in applying can do so directly by sending their latest resumes to any of the official contact persons for hiring as follows:
The applicants are urged to include the preferred time of their shift, as well as any previous technical support experience, in the body of the email for a faster evaluation.
Teleperformance Off Campus Hiring – Apply Link
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