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Teleperformance Is Hiring | Off Campus, Full Details
Teleperformance Is Hiring : In this blog we are going to discuss about the recent hiring from Teleperformance for the role Customer Support Associates
Teleperformance Is Hiring : Opening Overview
| Category | Job Functions | Job Profile CTC |
|---|---|---|
| Category 1 | Customer/Technical Support | ₹ 180,000 – ₹ 450,000 per Annum |
| Location | Salary Range |
|---|---|
| GGN/Noida | ₹ 200,000 – ₹ 420,000 |
| Mumbai | ₹ 250,000 – ₹ 450,000 |
| Mohali | ₹ 180,000 – ₹ 400,000 |
| Jaipur | ₹ 140,000 – ₹ 400,000 |
| Hyderabad | ₹ 190,000 |
| Kolkata | ₹ 150,000 – ₹ 360,000 |
| Vadodara | ₹ 180,000 |
Teleperformance Is Hiring : Job description
| Job Function | Operations |
|---|---|
| Experience | Fresher |
| Specialization | Operations |
| Level | Executive |
| Industry | BPO |
| Location | Mohali, Mumbai, Jaipur, Indore, Bangalore, Kolkata, Hyderabad, Noida, Gurgaon, Chennai |
| Salary | ₹ 4,00,000 |
| Education | Graduate/Undergraduate |
Teleperformance Is Hiring : Hiring Workflow
Teleperformance Is Hiring : KEY SKILLS
“Customer Moderator” must have
- Good verbal, written, reading and listening skills (English)
- Should be able to write free hand English
- Good comprehension skills
- Understands basic details of Social Media/ Email formats/ Chatting to provide quality service
- Preferred BPO experience in E-mail/ chat/ Customer service campaign
- Excellent knowledge of Social Media apps/email platforms like Google/Facebook, Etc.
- Basics of Excel, MS Word and PowerPoint
- Typing speed 25 WPM & 85% accuracy
- Should clear written assessments along with Multi Layered Interviews
- Should be able to clear client defined assessments & certifications (only if required)
- Open to 24/7 environment
Teleperformance Is Hiring : JOB DESCRIPTION
- Responsible for replying to Customer/Driver queries on emails and chats using the Client policies and process
- Evaluates the submitted content to be in line with standards defined basis client policies and guidelines.
- Make decisions according to the defined Policies and Procedures with High level of accuracy
- Responsible to deliver high quality and productivity results that meet the identified targets.
- Ability to maintain calm while reading/understanding/replying to writer’s concerns/queries
- Strong ability to multitask and take fast decisions independently
- Maintains composure and patience.
- Correctly follow Flows and implement different quality standards/definition documents
- Open to work in 24*7 environment.
- 5 days working
- 9 hours of shift
- 8 hours of login
- Additional hours as and when required (per TP guidelines)
Teleperformance Is Hiring : Behavioural Competencies
- Keen observation- As CSS has the authority to address customer’s concerns, nothing should miss his or her eye. They observe everything and detect possible errors that others could skip easily. Listen/Review attentively & should be sensitive about customers information
- Patience- CSS need to have a lot of patience. Sometimes they will have to address content which is not even near to their expectations. They might get irritated annoyed due to this but in such cases, they need to act patiently.
- Learning Orientation – To keep himself/herself updated about the latest happenings
- Result Orientation – Should know how to prioritize work and use the available resources effectively, Should be able to take ownership for own results and reach out for support proactively.
Teleperformance Is Hiring – Application Link: Apply Now!
Last Date of Apply: 19/10/2014
