Technical Support Associate at ZS | Kickstart Your Career with a Leading Global Consulting Firm
Technical Support Associate at ZS : ZS is a global management consulting and technology organization dedicated to transforming business operations and improving lives through innovation. We regard our people as our greatest asset and collaborate to tackle critical business challenges, helping our clients realize their maximum potential. Join us in shaping the future while advancing your career with purpose and integrity.
Job Opportunity: Technical Support Associate
Location: Bengaluru, India
Department: Enterprise IT
Job ID: 22497
Build a Rewarding Career with a Purpose-Driven Organization
Are you passionate about solving challenges, thriving in a fast-paced setting, and working with technology? Do you aspire to join a dynamic company where your insights and skills can create a meaningful impact? If so, ZS is the perfect fit for you.
About ZS and Our Vision Technical Support Associate at ZS
ZS is united by a common goal—to create a life-changing impact for patients, consumers, and caregivers. With a workforce of over 10,000 individuals worldwide, we are a team of thinkers, problem-solvers, and doers focused on developing tailored solutions and transformative technologies that enhance lives.
We embrace diversity, inclusion, and the unique perspectives each individual brings. Our commitment to fostering a supportive and empowering work environment applies to every ZS employee, regardless of background, beliefs, or identity.
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About the IT Team at ZS Technical Support Associate at ZS
The IT team is fundamental to ZS’s technological advancement and operational excellence. We support our global team by delivering high-performance, scalable, and sustainable IT infrastructure and support services. From systems administration and collaborative tools to business intelligence and cybersecurity, our IT professionals are instrumental in driving ZS’s strategic initiatives.
The Technical Support Associate role plays an essential part in this framework—ensuring smooth operations, providing exceptional user support, and enhancing productivity across our teams.
Position: Technical Support Associate at ZS
As a Technical Support Associate, you will collaborate closely with our Network Administrators and IT Support teams to maintain a flawless computing environment for all staff. This position demands hands-on troubleshooting, proactive system management, and excellent communication skills to swiftly and efficiently resolve technical issues.
Technical Support Associate at ZS Key Responsibilities
- Set up and install computer hardware and software for end-users.
- Diagnose and troubleshoot technical issues related to desktops, laptops, and common business applications.
- Execute administrative IT tasks, including asset management and coordinating hardware repairs.
- Participate in IT projects aimed at enhancing systems and support functions.
- Provide support for Microsoft technologies, including Windows OS, Office 365 Suite, SharePoint, and MS Teams.
- Assist with the setup and maintenance of Zoom Rooms, ensuring optimal performance.
- Utilize tools like Norton Ghost, VNC, and other remote support applications.
- Deliver high-quality, responsive service to employees while maintaining accurate records and documentation.
- Engage in proactive problem-solving, continuously seeking ways to enhance user experience and system performance.
What We Are Looking For In Technical Support Associate at ZS
A Bachelor’s degree in Computer Science, Engineering, or a related field (BS/BE preferred).
- A strong academic background with a demonstrated interest in IT and technical support.
- Certifications such as A+ or Microsoft Certified Systems Administrator (MCSA) are highly advantageous.
- Solid understanding of PC hardware and software troubleshooting, setup, and configuration.
- Familiarity with Active Directory, Wireless Networking, and collaborative tools like Zoom and MS Teams.
- Excellent interpersonal, organizational, and communication abilities.
- A collaborative mindset with a proactive approach to problem-solving.
- The capability to work methodically in a fast-paced, analytical environment.
- Strong customer service skills and the ability to articulate technical concepts clearly to non-technical users.
Why Choose Technical Support Associate at ZS?
- Professional Development and Advancement:
- We are committed to your career growth, providing access to a wide range of training programs, mentorship, and ongoing learning resources. Our internal mobility initiatives enable you to pursue various career opportunities and interests within the organization.
- Collaborative Culture:
- At ZS, we foster a collaborative and inclusive atmosphere where your input is valued and your voice matters. Our culture emphasizes innovation, trust, and collective success.
- Flexible Work Arrangements:
- We support a hybrid work model that allows for a balance between in-office collaboration and remote work, depending on project requirements.
- Comprehensive Benefits Package:
- Our total rewards offerings include health and wellness programs, financial planning support, paid time off, and initiatives designed to enhance your personal development and well-being outside of work.
- Diversity and Inclusion Commitment:
- We embrace diverse perspectives, identities, and experiences. ZS actively promotes employee resource groups, DEI initiatives, and community-building efforts that foster meaningful relationships and enhance personal well-being.
Additional Information Technical Support Associate at ZS
- Travel Expectations:
- For team members engaged in client-facing roles, travel may be necessary depending on project specifics. These experiences enrich your professional journey and help strengthen client partnerships. However, for this particular position, travel requirements are generally minimal.
- Eligibility Requirements:
- Applicants must be authorized to work in India. Work authorization is a prerequisite. To be considered, candidates must submit a complete online application along with their academic transcripts (official or unofficial).
- Commitment to Equal Opportunity:
- ZS proudly maintains an equal opportunity employment policy. We do not discriminate based on race, gender, age, religion, disability, or any legally protected category. We strive to create an environment where everyone can flourish and contribute to our collective achievements.
Ready to Take the Next Step?
If you are excited about making an impact, embracing continuous learning, and advancing your career within a supportive and innovative organization, we invite you to apply today—even if your background does not perfectly match every requirement. At ZS, we value potential, enthusiasm, and the ambition to drive meaningful change. Technical Support Associate at ZS
Apply Now and Begin Your Journey with ZS.
