Tech Mahindra Off-Campus Hiring 2025 Drive – Customer Support Associate
Tech Mahindra Off-Campus Hiring 2025 Drive: There is a fantastic opportunity for an Associate in Customer Support to join an established global company for e-commerce company located in Bengaluru. This position is the spokesperson for a well-known brand, answering customer questions effectively, solving issues and delivering outstanding service to an international public. This job requires an environment that is fast-paced and frantic, and gives the chance to demonstrate the ability to communicate and solve problems and contribute to a superior customer experience.
Job Overview
- Location: Electronic City Phase 2, Bengaluru (On-site)
- Shift: Instant Joiners Only (within two days)
- Industry: E-commerce
Key Responsibilities
- Respond to customer inquiries through telephone calls in a professional and understanding manner.
- Solve customer issues quickly to ensure satisfaction and conformity to the brand’s standards.
- Record interactions promptly to keep accurate records of customer inquiries and resolutions.
- Team members should collaborate to ensure smooth service delivery. Also, share your information to improve processes.
- Be flexible to different customer demands and offer a customised solution to improve their experience.
- Be aware of the company’s services, products and policies to provide precise details.
Who Should Apply?
This job is available to both experienced and new pros who fulfil the requirements:
- Excellent English Communication: The ability to communicate fluently both in written and spoken English with solid grammar skills is vital to ensure clear and efficient customer interactions.
- Skills for Problem-Solving: Ability to identify problems quickly and provide practical solutions, while taking a customer-first view.
- Flexibility: Confidence in dealing with diverse customer interactions and managing dynamic situations effortlessly.
- Night Flexible Shift: Flexibility to work evening shifts to accommodate clients across the globe in various time zones.
- Team player: Enthusiasm to collaborate with others to accomplish shared goals and to improve processes.
It is not necessary to have prior experience for those who are new; however, candidates who have previous experience in customer service with international voice processes benefit. Candidates who can join immediately and start within 2 days are preferred.
Why Choose This Opportunity?
This position offers a unique opportunity to develop professionally while working for one of the most renowned E-commerce companies. What makes this position different:
- Global Exposition: Engage with clients from different backgrounds and gain invaluable international exposure.
- Career Development: Opportunities to build abilities regarding customer care, communications and problem-solving. This will open the path for career advancement in the future.
- High-Quality Salary: an attractive compensation package created to reward the commitment and work ethic of employees.
- A Vibrant Workplace: Join a lively and supportive work environment that encourages collaboration and creativity.
- Skills Development: Access to education and resources that will help you improve your customer service skills and professional abilities.
This position is perfect for people who are committed to providing excellent customer experiences and keen to establish a successful career in the rapidly growing e-commerce sector.
How to Apply
Interested candidates should send their CV to Tanya.Chauhan@TechMahindra.com with the subject line: Application – Customer Support Associate (Bengaluru). Make sure that your CV contains relevant skills, experiences and the availability to join in the next two days. Candidates who are that are ready to join immediately will be given priority.
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