Tech Mahindra Off Campus Drive – Customer Support Associate – International Voice Process Role
Tech Mahindra Off Campus Drive: Tech Mahindra invites applications for the position of Customer Service Associate (CSR) – International Voice Process (Night Shift) for a leading international e-commerce customer. This is a fantastic chance to develop a steady and lucrative career in customer support at an organisation that is among the top reliable IT service suppliers.
Role Overview
- Job Location: Electronic City Phase 2, Bengaluru (On-site)
- Shift: Night Shift
- Membership: Immediate joiners preferred
- Client: The world’s most renowned brand of e-commerce
The Customer Support Associate job includes managing international voice-based customer interactions with a top-of-the-line eCommerce platform. The candidate selected will take care of both outbound and inbound calls to resolve customer concerns and provide a seamless, professional and efficient customer service experience. The job requires excellent communication skills, active listening and the ability deal with customer complaints with calmness and clarity.
Key Responsibilities
- Answer international calls with professionalism and courtesy.
- Learn about customer concerns, provide exact information, and offer prompt resolutions.
- Maintain the highest levels of satisfaction for customers by ensuring effective communication.
- Update and record call details and customer information within internal systems.
- Follow the standard procedure and guidelines for quality in every interaction.
- Work with internal teams when the need for escalation or support arises.
- Rotational night shifts are available in accordance with the requirements of the business.
Who Can Apply?
Applications are invited from both experienced and new professionals who meet the following requirements:
- Very good English ability to communicate, which includes excellent vocabulary and proficiency.
- The ability to think critically and effectively solve problems.
- A positive, customer-focused mentality with a professional and positive attitude.
- Ability to deal with a variety of situations and keep calm.
- Willingness to work during evening shifts, and also on-site at Electronic City Phase 2, Bengaluru.
- Experience in an international voice processes or BPO is an advantage, but not necessary for worthy freshers.
Skills and Qualifications
- Minimum education requirement: 12th grade or a graduate from any field.
- Excellent listening and verbal communication abilities.
- Basic computer skills and the ability to use software for CRM and emails.
- Excellent speed of typing and attention to particulars.
- Resilient, disciplined and eager to learn in a fast-paced setting.
Benefits and Growth
- Chance to help a known e-commerce company.
- Professional working environment, with well-defined procedures and guidelines.
- A competitive salary in line with the industry norms.
- A clear growth path is in both the support for customers as well as BPO domain.
- Exposure to international customers as well as global standards for communication.
How to Apply
Interested candidates can send their resumes via email to:
Tanya.Chauhan@TechMahindra.com
Include “Customer Support Associate – International Voice Process, Bengaluru” in the subject line of your email to ensure quicker selection.
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