Tech Mahindra Off-Campus 2025 Drive – UK-Based Process
Tech Mahindra Off-Campus 2025 Drive: An exciting opportunity is available for skilled people to join a highly regarded UK-based team within Tech Mahindra, a global company that is a leader of IT services and consultancy. This position, which is based in an elite corporate hub in Embassy Noida and focuses on delivering outstanding customer service via written communications for a well-known international fashion company. Candidates with a strong English ability, problem-solving abilities and a love of customer service are encouraged to submit their applications for the fascinating B2-level chat job.
About the Role
- Location: Embassy Noida
- Process: Non-Voice Chat Process
- Contract: 4 Months
- Job Type: Full-Time
The job involves managing chat-based customer interactions that are not voice for a renowned UK-based fashion company. This job requires exceptional written communication, rapid solution to problems and a customer-focused approach to provide a seamless experience for customers. The candidates are expected to work in a highly competitive, fast-paced working environment while gaining important international experience, which opens the door for career advancement. This position runs on a contract of 4 months with a ratio of 30:90 for evening shifts. This position offers an organised, yet flexible schedule.
Key Responsibilities
- Chat with customers to answer questions, offer solutions and guarantee satisfaction.
- Maintain high standards in written communication, with perfect spelling and grammar.
- Solve customer issues quickly while adhering to the brand’s guidelines.
- Team members should work together to ensure consistency in service quality.
- Adjust to shifts for night shifts in accordance with business needs.
Eligibility Criteria
To be successful in this position, applicants must fulfil the following criteria:
- Education: Students or graduates from any discipline.
- Communicative Skills: Excellent ability to write English and grammar that is strong and articulate.
- Verant Score: Minimum B2 (Versant Score of at least 56 and more).
- Experience: The Experience is open to new as well as experienced candidates (0-12 months or more).
- Assessment: Candidates must pass Chat Operations and Versant assessments.
- The ability to work: Ability to perform a 30:90 night shift ratio.
Experience in a similar job is necessary, but applicants who have a minimum of 6 months of experience in chat or customer service jobs will enjoy an additional advantage.
Salary Structure
The compensation plan is competitive and according to experience:
- 0-6 Months Experience: Rs2.8 LPA
- 6-12 Months Experience: Rs3.4 LPA
- 12+ Months Experience: Rs3.6 LPA
Additionally, you can work in an excellent corporate environment and gain experience with international procedures, which can boost your career in the long run.
Why Choose This Opportunity?
This job offers the chance to join an internationally recognised fashion brand, while also being part of Tech Mahindra’s enlightened workforce. The main benefits are:
- International Exposure: Get hands-on experience through the UK-based process, gaining abilities in international customer service standards.
- Premium work environment: Work from Embassy Noida, an elite corporate hub, with modern infrastructure.
- Career Development: Develop a solid base for a successful profession in Customer Service with the possibility of advancing to longer-term positions.
- Skills Development: Enhance writing, communication, problem-solving and time management skills in a fast-paced context.
This job is ideal for people who want to begin or further their career in a highly competitive and global industry and work in a friendly and professional workplace.
Application Process
Interested candidates can apply by sending their updated CV to Tanya.Chauhan@TechMahindra.com. Make sure the subject line reads: “Application for UK Chat Process – B2 Profile.” Candidates who are shortlisted will go through an assessment in two steps:
- Chat Operations Evaluation: Evaluation of writing skills and problem-solving capabilities.
- The Versant test: a test that evaluates English ability to achieve the B2-level mark (56 or more).
The application should contain relevant information like education qualifications, previous work experience (if there is any), as well as contact information. Early applications are recommended because of the limited number of openings.
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