Sutherland Off Campus Drive 2025 – Associate Help Desk
Sutherland Off Campus Drive 2025: Sutherland is a global leader in the field of digital transformation. We offer the latest technology in automation, AI cloud engineering, and high-end artificial intelligence analytics. We collaborate with renowned brands from all over the world, providing the latest technologies and methods that produce tangible results. With over 200 patent-pending inventions related to AI and other vital technologies, we allow businesses to identify new opportunities to enhance their operations, improve efficiency, and establish long-lasting relationships with customers.
Sutherland Our services combine human-like experience and artificial intelligence in order to create amazing outcomes. Sutherland’s “as a service” model delivers flexible, custom solutions that satisfy the individual requirements of each client. Join us as part of our Sutherland team that sets the benchmark for digital efficiency and delivers amazing results.
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Job Overview
- Location: Bengaluru, India
- Job Type: Full-time
- Experience Level: Entry-Level
- Application Deadline: Open Until Filled
We are seeking people who are enthusiastic and oriented towards customers for our Associate Support Desk team in Bengaluru, India. As a Help Desk Associate, you are responsible for delivering excellent customer service using various channels of communication, such as emails, chats, calls, along social networks. Your main job is to respond to customers’ concerns and queries promptly while maintaining professional standards and efficiency.
This is an excellent opportunity for college students (2025 graduated) from various academic backgrounds to begin their careers in a thrilling technologically advanced setting. I,f you’ve an excellent ability to communicate with a passion for solving issues, and a passion to help others then we’d love to get in touch together!
Key Responsibilities
The role of an Associate Help Desk Consultant, you will
- Answer Questions from Customers: Answer questions from customers or issues via chat, email, social media, phone, or email chat, offering prompt resolutions.
- Meets Performance Metrics: To meet monthly goals to satisfy cu: customers as well as efficiency and other data for contact centres, by the contact centres’ Service Level Agreements (SLAs).
- Be sure to have data security: Make sure you adhere to privacy agreements as well as security guidelines to safeguard sensitive information.
- Continued learning: Completed upskilling requirements and online courses to stay current with the most efficient methods in the field.
- Utilise feedback: Take part in sessions with coaches, and use feedback to increase performance.
- Maintain time-bound schedule: Keep schedules following the assigned time consistently which results in fewer absences, an,d increasing the effectiveness of the programs.
- Deliver exceptional customer service: Use your problem-solving abilities and sensitivity to provide exceptional customer service. Ensure that the customer receives full answers to their concerns.
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Qualifications
To succeed in this field, it is vital to be able to satisfy the following criteria:
- Educational Background: A full-time postgraduate degree or undergraduate degree (Arts, Science, Commerce, Engineering, Pharma, MBA, MCA) – 2025 graduate students may apply.
- Communication Skills: Excellent verbal and written spoken and written English proficiency to communicate effectively manner with customers.
- Strong analytical: Problem-solving skills and analytical capabilities to address the demands of customers efficiently.
- Proficiency in Typing: Proficient ability to type to manage email and chat-based interactions swiftly.
- Flexibility: The ability to work that rotates as well as night shifts to support our clients around.
- The requirements for the location The applicants must reside within a 25-km radius of Bengaluru. Bengaluru office. Bengaluru.
Why Join Sutherland?
Sutherland Sutherland are proud of our staff and provides an environment that’s supportive and can help you develop. What can you expect from us?
- Career development: Access to continuing learning opportunities, such as workshops for enhancing your skills and coaching to help you grow your professional development.
- The Work-Life Balance: Have a well-planned schedule of work that includes 8 hours of working and a break of one hour, either five or six days per week.
- Simple Benefits: Free taxi services for employees who reside within 25km of the office in the Bengaluru Office.
- A Culture of Innovation: Be part of an organization which makes use of the organisation’s technology in AI and automation to develop innovative solutions.
- World Exposure Work with well-known brands and gain valuable experience in a global business environment that is dynamic and dynamic.
Additional Information
- working locations, Opportunities available who live in Mumbai, Hyderabad, Cochin, Chennai, or Bhopal.
- Details on Shifts Flexible shifts such as evening shifts to meet to t, he worldwide needs of our customers.
- Rewards: Cab services are available within a 25-km radius of the office. This ensures a the most comfortable journey.
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Why is Role?
This Associate Help Desk position is perfect for those who are just beginning to establish their career in this thriving rapid-paced, technologically driven industry. You’ll get practical experience in customer service, problem solving and digital transformation while working alongside a top global corporation that is a pioneer in AI as well as automated. Join Sutherland to make an automation difference, grow professionally and be involved in delivering tangible, real results for our customers.
How to Apply
Are you eager to realise your potential with Sutherland? Apply today to join Sutherland’s Associate Help Desk team in Bengaluru! Send us your resume, along with your introduction that outlines your love for customer service as well as the reasons you’re a perfect fit for this job.
