Sutherland New Off Campus Drive – Customer Support Associate Role

Sutherland New Off Campus Drive: A job has become open for a highly motivated Customer Service Assistant who is keen to join Sutherland that is a global business that is a pioneer in the area in the field of outsourcing and digital transformation of business procedures. The job is located within Sutherland’s Mumbai, Maharashtra office and is ideal for people who possess an excellent ability to communicate and the desire to resolve issues in positions that deal with customers. This job is focused on supporting Business-to-Business (B2B) through different communication methods, including email, chat, calls and emails.

Satisfaction of customers is the most important purpose of this position. This job is focused on building trust by providing quick solutions and maintaining a professional look across all devices. Candidates who communicate with sensitivity and focus on the specifics are likely to be successful in this environment.

Key Responsibilities

• as the primary point of contact for B2B customers via telephone calls, emails or live chat.
• Provide timely and precise resolutions in time as per the agreed-upon level of service contracts (SLAs).
• Control every interaction with clients from beginning to finish by using the capability to take charge.
• Keep track of each transaction, customer’s information and case histories with a high degree of accuracy in our internal databases.
• Answer questions from customers and address concerns in a warm, positive tone that displays professionalism and respect for the company.
• Make sure that you ensure that you meet the high-quality, productivity and quality standards as well as requirements for attendance regularly.
• Help members of the team within the company by pointing out frequently occurring issues or proposing changes to the procedures.
• Secure confidential information and ensure confidentiality of confidential information is protected.
• Keep customers satisfied while making sure that you are able to solve problems efficiently and meet first-contact resolution goals.

Required Qualifications and Skills

• Communication skills are good in the areas of writing and speaking in English.
• A customer-centric mindset with a complete understanding of the right way to handle Customer service.
• Skills for active listening and the ability to handle difficult situations with patience and tact.
• Expertise in dealing with business clients through multiple channels, such as chat, phone and email.
• A knowledge of the Windows operating system, beginning with the basics for the user.
• The capability to work as a group and efficiently handle time when working in a busy environment.
• Basic technical troubleshooting abilities are helpful.
• Pay close attention to even the smallest things, and also the ability to follow standard procedures precisely.
• Education qualification: High school diploma or equivalent (graduates are preferred).
• The candidates who are just starting out or have less than a year of experience in the field are eligible to apply.

Application Process

Candidates who are interested in applying are encouraged to submit resumes through this Sutherland careers portal, with reference to Ref32817S as the ID of the job. Short-listed candidates will be contacted for screening and interview rounds to assess their capacity in communicating, ability to handle situations, and their comprehension of processes.

Sutherland New Off Campus Drive – Apply Link

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