Revature New Hiring Drive – Graduate Trainee Role
Revature New Hiring Drive: This job is targeted at new graduates who provide technical assistance for global clients, resolving IT issues, while ensuring the efficient operation of computers along with IT solutions, as well as cooperating in a technologically-driven setting.
The locations available are Bangalore, Chennai, Coimbatore, Kolkata, and Pune. Candidates should be flexible in moving based on their business needs.
Eligibility Criteria
- Only graduates of 3-year degree programs can be eligible.
- Engineering and postgraduate degree holders are not qualified.
- Minimum marks of 50% across all academics (10th, 12th graduation).
- Graduates of 2023, 2024 and 2025 batches only.
About the Role
Digital Workplace Services is a central team that offers technical support to over 90 international clients. This position addresses IT-related issues and issues, with a focus on rapid resolution in addition to efficient handling of ticket requests.
The world of IT service desks is changing through automation techniques like AI chatbots and Robotic Process Automation (RPA), helping with routine tasks and allowing human analysts to concentrate on more complex and crucial issues.
Key Responsibilities
- First-line technical assistance as well as troubleshooting issues with software and hardware across all client environments.
- Track and log each support ticket, ensure exact documentation, and ensure the prompt resolution of any issues.
- Collaboration with specialist IT teams for the escalation of difficult problems.
- Update and maintain knowledge base articles to encourage self-service and faster solution-finding.
- Provide outstanding customer service by responding to queries from users quickly and efficiently.
Role Expectations
- A client-focused approach to managing various clients from different societies and cultures around the world.
- Communication skills that are fluent (verbal and in writing) in English that allow for clear communication with clients.
- Flexibility to work shifts and night shifts, and the commitment to work from an office.
Support & Benefits
- Allowance for night shifts according to the project guidelines.
- Comfortable and safe transportation is provided for shifts that end late.
- Recognition programs reward outstanding performers.
Why Join This Role?
This job provides a solid base for a job as an IT support and management of services in a global tech ecosystem. Experience with the most recent ITSM methods and tools, and the most cutting-edge automation technology, helps people to improve their technical problem-solving and customer handling skills.
Participating in a huge active service desk team that works to provide seamless IT support across several continents provides valuable growth opportunities and exposure to the world.
Application Process
Candidates who meet the requirements and who are willing to relocate to the areas mentioned can apply online on official careers portals or company websites. Applications that are submitted early are highly encouraged since the selection process is a systematic procedure that includes screening, technical assessment and interviews.
Revature New Hiring Drive – Apply Link
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