Physics Wallah WFH Jobs | Kickstart Your Rewarding Career with Physics Wallah WFH Opportunities

Physics Wallah WFH Jobs : PhysicsWallah (PW) is a leading ed-tech platform in India, committed to transforming the education landscape. Our mission is to make quality education accessible to everyone, helping students excel academically and achieve their goals. As a Social Media & Student Support Trainee, you will engage with our student community and enhance their learning experience.

Physics Wallah WFH Jobs Opportunity

Job Opportunity: Social Media & Student Support Trainee
Organization: PhysicsWallah (PW)
Role: Social Media & Student Support Trainee
Stipend: INR 15,000 per month
Work Mode: Work From Home
Training Duration: 6 months

Physics Wallah WFH Jobs Role Overview

This position aims to develop your skills in handling customer queries, resolving issues, and improving student satisfaction. It offers a unique chance to work remotely, be part of a dynamic team, and learn about ed-tech operations on a large scale.

Key Responsibilities

1. Social Media Query Management
   • Monitor and address customer queries on various social media platforms, such as Instagram, Facebook, and Twitter.
   • Respond to user concerns and feedback promptly and professionally, ensuring high engagement levels.
   • Maintain a tone of empathy, clarity, and professionalism in all interactions.
2. Customer Support
   • Act as the main point of contact for students needing assistance with course enrollment, payments, and technical issues.
   • Efficiently troubleshoot user concerns and escalate complex problems to relevant teams as necessary.
   • Aim for high customer satisfaction by resolving queries accurately and in a timely manner.
3. Data and Reporting
   • Systematically document customer interactions and track the resolution timelines of queries.
   • Create and analyze periodic reports on customer support metrics to identify trends and areas for improvement.
   • Provide actionable insights based on data trends to enhance processes.
4. Collaboration and Process Improvement
   • Collaborate with marketing, content, and technical teams to resolve student queries and improve user experience.
   • Participate in team discussions to brainstorm and implement strategies for better customer engagement and satisfaction.

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Physics Wallah WFH Jobs Required Qualifications

Educational Requirements

• Bachelor’s degree in Business, Marketing, or a related field.

Experience

• 0-2 years in customer service, social media management, or operations (internships count as relevant experience).

Skills

• Proficient in Hindi and English, with strong verbal and written communication abilities.
• Familiarity with social media platforms, CRM software, and Google Workspace tools (Google Sheets, Docs, etc.).
• Excellent organizational skills with the capacity to multitask effectively in a remote environment.
• A proactive and collaborative approach to problem-solving.

Why Join Physics Wallah WFH Jobs (PW)?

1. Impactful Work
   • Contribute to a platform that is revolutionizing education and empowering millions of students.
2. Professional Growth
   • Acquire practical experience in large-scale social media operations and customer support.
   • Potential for transition to a full-time position upon successful completion of the training program.
3. Dynamic Team
   • Work with a passionate and innovative team committed to making a significant impact in the education sector.
4. Remote Flexibility
   • Enjoy the ability to work from home while participating in high-impact projects.
5. Competitive Stipend
   • Earn a monthly stipend of INR 15,000 while working with advanced ed-tech tools and methodologies.

What You’ll Gain

• Real-World Experience
  • Gain proficiency in managing social media interactions, customer support operations, and user issue resolution in a professional environment.
• Skill Development
  • Improve your communication, organizational, and data analysis skills while utilizing industry-standard tools.
• Career Advancement
  • Establish a solid foundation for a career in customer service, social media management, or operations.
• Networking Opportunities
  • Connect with a vibrant team of professionals dedicated to education and innovation.

How to Apply To Physics Wallah WFH Jobs
If you are passionate about the ed-tech field and eager to impact students’ lives, we would love to hear from you! Please submit your application, including your resume and a brief statement of interest, at your earliest convenience.

Join PhysicsWallah as a Social Media & Student Support Trainee and become part of a mission-driven team focused on transforming education. Take the first step toward an exciting and rewarding career with us today!

Physics Wallah WFH Jobs Application Link : Apply Now!

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