PayU Hiring Drive – Graduate Trainee – Associate Integration Engineer Role

PayU Hiring Drive: The job of Associate Integration Engineer offers the opportunity for fresh graduates who are passionate about solving technical issues, and to ensure that the software systems can collaborate. The job concentrates on helping merchants with integration problems and facilitating the flow of information between platforms and applications within an organisation. This entry-level position is designed for those who want to pursue a career in the area of software Integration and Technical Support, as well as working with teams that have multi-functional teams.

About the Role

The work that an Associate Software Engineer in Merchant Integration entails is offering technical support and assistance in troubleshooting for customers. The role is focused on identifying the root of the issue, diagnosing, solving, and resolving technical issues promptly and ensuring minimal disruption to the business processes. Success in this role is dependent on the ability to be able think strategically, in the context of a proactive approach to problem-solving, as well as the ability to take on tough challenges. Someone who is enthusiastic and has an interest in technological advancement and customer satisfaction is an ideal fit for this kind of work environment.

The position involves direct interactions with developers, merchants and internal teams to solve problems and enhance the system’s integration. Candidates must be able to demonstrate dedication to their job and commitment to providing top-quality technical support.

Key Responsibilities

• Develop relationships with developers, merchants and internal stakeholders on post-integration and pre-integration issues. Offer technical assistance, guidance and best practices.
• Answer questions from merchants about Plug-ins for payment APIs, plug-ins for payments, or integrations with transactions.
• Provide information on technical issues and suggest solutions clearly and concisely to non-technical and technical users.
• Provide support at stage 1 by solving issues with products and also helping merchants solve immediate issues.
• Check integration logs to find clues to the most frequent problems, as well as the root cause and patterns that need to be escalated to the team in charge of the product.
• Provide prompt and precise answers to customer queries while ensuring high standards of customer satisfaction.
• Document the process along with troubleshooting methods, as well as other ways to enhance the understanding of employees within the company.
• Check the system’s performance regularly and identify areas of improvement.
• Participate in improving the customer experience by ensuring seamless integration of your products and operating efficiency.

Requirements

• Batch 2024 or 2025 graduates preferred.
• A bachelor’s degree that includes an emphasis in Computer Science, Information Technology or a similar technology field (B.Tech/B.E. is highly suggested).
• A capacity to think rationally and to solve problems analytically.
• Knowledge of any programming language of programming such as Java, JavaScript, C, C++, C#, VB.NET, PHP or Python, is an advantage.
• Current understanding of the most recent web technologies and integration processes.
• The capability to simplify technical data to non-technical people.
• Excellent communication skills, Excellent communication abilities, English written and spoken.
• Great interpersonal capabilities and mentality to provide customer service.
• The commitment to keep exact records and documents.
• Ability to handle several tasks at the same time and effectively prioritise tasks under stress.
• The need to solve technical issues and work in a fast-paced work environment.

Advantages of Joining as a Graduate Trainee

This position allows you to explore various technologies that are utilised in the integration of software and payment technology. Students gain the experience of working with professionals who work on significant project integration. This is the perfect foundation for future careers such as integration engineer, API specialist and Systems Engineer.

Opportunities for continuous learning allow employees to improve their skills in the fields of diagnosis, automation, and API-based communications with enterprise systems. Experience gained from interactions with customers and multi-functional problem-solving can enhance knowledge of business and technical flexibility and the capacity to manage customers.

Career Growth

An Associate Integration Engineer may progress to advanced technical positions and later to specialisation areas such as Backend Services, API integration architecture, or optimising applications’ performance. As time passes, exposure to different platforms and integration tools will help to develop strong problem-solving and programming skills that will ensure longevity in the area of software engineering.

PayU Hiring Drive – Graduate Trainee – Apply Link

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