Optum Off Campus Hiring 2025 – Customer Service Representative Role
Optum Off Campus Hiring: Join a global company that is dedicated to changing lives with innovative solutions to healthcare. This job offers the opportunity to make an impactful impact by helping customers meet their health needs and leveraging technology to improve their experience. Join us as part of a dynamic team focused on inclusivity, professional growth, and superior customer service. This will help create better communities around the world.
Job Overview
- Requisition Number: 2309715
- Job Category: Customer Services
- Primary Location: Hyderabad, Telangana, IN
This job seeks a knowledgeable and active Customer Service Representative to improve the online Chat Support process. The position focuses on providing excellent service via live chats, secured emails, as well as other platforms, making sure that clients receive prompt, precise, timely, and compassionate responses. The ideal candidate is comfortable in a highly technological, fast-paced environment, adept at handling complicated issues while maintaining a casual and stimulating communication style.
Key Responsibilities
- Answer customer Inquiries: Answer questions regarding refills for prescriptions, order status, medication availability and insurance coverage through live chat. Manage up to 2.5 simultaneous chats.
- Educate and Guide: Provide clear instructions regarding prescription procedures, benefits and appropriate medication use. Help customers navigate the online pharmacy platform and mobile apps.
- Helps to Resolve Problems: Effectively address delays in prescriptions or billing disputes as well as insurance claims. It is aimed at helping solve issues in the first encounter by using complex systems.
- Contacts with Documents: Note down all interactions with customers within this system, to guarantee smooth service and to ensure compliance.
- Collaboration: Across Teams to work closely with pharmacists, technicians and other departments to address problems related to medications. Bring complex issues to the appropriate personnel if needed.
- Maintain compliance: Respect HIPAA and other health privacy rules to safeguard customer data.
- Engage digitally: Make use of a conversational tone in order to create dialogue, build trust and maintain a positive brand-to-consumer relationship. Avoid poor grammar, inaccurate statements or excessively long explanations.
- Leverage Technology: Use the Associate Workspace, automation tools as well as digital platform with confidence, competence.
- Adjust to Change: Keep up with the times in a constantly changing environment and embrace changes of the communication program and the ever-changing business requirements.
- Supports Multiple Channels: Securely handle emails and provide information about the product to ensure a better customer experience across different platforms.
Required Qualifications
- Any Graduate Degree.
Preferred Qualifications
- Prior experience in roles of customer service.
Soft Skills and Competencies
- Technical Skills: Expertise in computers and helpdesk software. Also, CRM systems, ordering platforms. Affinity to high-tech environments.
- Communications Excellence: A dynamic, articulate and engaging verbal and written communication abilities. The ability to recognize the needs of the customer and communicate clearly.
- Typing Proficiency: Skills in typing to handle multiple chats effectively.
- Service-Oriented Mentality: Experienced ability to reach service goals and provide exceptional customer service.
- Self-Motivation: Demonstrated determination and ability to be able to work on their own in a hectic environment.
- interpersonal skills: A strong ability to communicate with customers, building confidence and trust.
- Flexibility: Confident with constant change in processes and changing business needs.
How to Apply
Are you ready to make a difference in the field of healthcare? Send your applications via the official portal for careers. If you have any questions about this position, you can refer to the requisition number 2309715.
Optum Off Campus Hiring 2025 – Apply Link
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