Infosys BPM Off Campus Hiring – Customer Support & Service Desk
Infosys BPM Off Campus Hiring: A recent graduate, or early professional seeking to launch their career in customer support or service desk roles. Infosys BPM Ltd Infosys BPO Poland is hiring for Customer Support/Service Desk – Voice based at Bangalore and Pune Location. This is your big opportunity to be part of an amazing team, work in a fast-paced environment, and develop your career in the BPO world. We will focus on job openings as well as skills required, responsibilities and why Infosys BPM is an ideal place to develop your career.
Why Choose a Career in Customer Support at Infosys BPM?
Infosys BPM is known for its dedication to employee development, progressive work culture and client-centric mindset. By stepping into their customer support or service desk role, you’ll have the chance for firsthand experience in addressing client issues, using some of the latest tools available to you and developing key skills such as communication-solving, problem-solving and time management. These are perfect opportunities for people who prefer to work in a 24/7 call center environment and want to provide world-class service to our customers.
Arenas/Job Locations: Bangalore and Pune
The roles are located in two of India’s tech centres: Bangalore and Pune. They are two cities with great work opportunities, cosmopolitan lives and everything else two great cities have to offer. You were looking for 100% WFO based on your roles here so you can be close with your team and work in a professional environment.
Job Roles and Responsibilities
Two vital positions on offer at Infosys BPM includes Customer Support Process Executive and Service Desk Voice Process. Now, let’s get into what is expected of each.
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Customer Support Process Executive
As a Customer Support – Process Executive, you will be the first line of contact for our High-Net-Worth customers and will answer questions and find solutions to their issues quickly and professionally. Key responsibilities include:
- Handling 1st level contact to answer calls, chats, or emails.
- Identifying, diagnosing, and resolving hardware and software problems; escalating more complex problems to appropriate level of support.
- Using active listening, empathy, and positive communication to establish rapport with customers.
- Effectively addressing and resolving customer objections and concerns.
- Recording any contact or issues in the service management system.
- Keeping up to date with product knowledge and trends in the industry in order to give correct advice.
- Attending training sessions to develop technical and customer service skills.
This position is ideal for candidates that have strong communication skills and are solutions oriented. If you’re excited about providing great customer service, we’d love to meet you.
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Service Desk Voice Process
The Service Desk position is responsible for receiving and resolving technical questions concerning computer systems, software, and hardware. Responsibilities include:
- Handling and addressing client queries on calls/chats/emails.
- Experience with ticketing systems (ServiceNow, Remedy, Control-M) for issue tracking and management.
- Resources for VPN, drivers, O365, driver installs, AD and more.
- Applying working knowledge of operating systems and networking, cloud computing, Microsoft office applications and tools.
- Showing an ability to problem solve analytically, in order to become capable of independently resolving customer issues.
- Anticipating clients’ reactions and preferences in terms of time, while maintaining effective solutions.
Previous experience with ticketing tools or knowledge with the IT support process is a plus.
Key Requirements and Non-Negotiables
To be successful, the applicants must:
- Qualification: Graduation in any full time degree course. Additional qualification in customer service or technical support is a plus.
- Experience: Experience is not necessary, freshers and young professionals should also apply.
- Communication Qualities: Must have good verbal and written communication skills as these positions will require extensive client interaction in the US.
- Shift Flexibility: Comfortable to work 24/7 including US shift hours[..night shift in India].
- Workplace: 100% WFO (Work from Office) no hybrid.
- Training: Commitment to completing client-specific training programs to ensure readiness for the role.
None of these are negotiable to see if a candidate is ready to take on the challenges of a fast moving BPO.
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Skills That Set You Apart
Do apply if you are a fresher, but the following can keep you ahead of the game:
- Experience with ticketing systems (Service Now/Remedy).
- General understanding of VPN, Active Directory, O365 and/or cloud computing.
- Familiarity with Microsoft Office software and operating systems cross-platform.
- Good analysis skills for effective debugging of technical problems.
- Qualifications in customer service, IT support or similar.
How to Apply Infosys BPM Off Campus Hiring
If these customer support jobs or service desk roles interest you, here’s how to apply:
- Prepare your resume with the following details:
- Full Name
- Email and Mobile Number
- Graduation Details
- Date of Birth
- After Graduation (if applicable)
- Total and Relevant Experience
- Current/Previous Company Name
- Current and Expected CTC
- Notice Period
- Current Location
- Flexibility with Night Shifts
Make the most of it – join a world-leader like Infosys BPM and start your career in customer support or service desk.
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Why Infosys BPM?
Infosys BPM is not just a Job – It’s a life changer Pigia inainte! Here’s why you might think about joining:
- Career Progression: Opportunities to keep learning— learning takes place every day, at work and at home.
- Global Exposure: Gain a Work through US Clients and world with global community.
- Culture of Support: Join a team that supports one another as they work to serve our clients, and protect one another as they ensure the safety of our employees.
- Industry Leader: You’ll work for a company with a solid reputation for being the best in the business.
Customer Support/Service Desk – Voice Process jobs at Infosys BPM Bangalore Pune for fresh graduates and early career professionals to grow and build a career in the BPO industry. Emphasizing strong communication, problem solving, customer service and quality, they provide opportunities to increase your professional growth while working in a fast-paced atmosphere. If you are ready for the 24/7 shifts, commuting to our office and, delivering excellent services, then you can apply by sending your resume at thulasi02@infosys.com hut with a few tweaks. Begin your career with Infosys BPM today and open new doors of possibilities!
