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Genpact Off Campus Mass Drive - Process Associate – Service Desk Role
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Genpact Off Campus Mass Drive – Process Associate – Service Desk Role

Genpact Off Campus Mass Drive: Join a vibrant team that is at the leading edge of AI and digital technological innovation in Hyderabad. This Process Associate role – Service Desk role (ITO092706) provides a unique possibility to work on cutting-edge technology solutions that can revolutionise the way that industries operate. Join an AI-driven work environment, making use of the most advanced tools available to tackle the most complex business challenges faced by multinational companies. This job is ideal for tech-savvy professionals who are passionate about providing exceptional assistance to IT and pushing transformative change by innovating.

Overview

  • Location: Hyderabad, India
  • Schedule: Full-time
  • Education Level: Bachelor’s Degree or Equivalent
  • Job Category: Consulting | Full-time

Key Responsibilities

  • Offer 24×7 IT Services Desk Support: Support Level 1 customer support through a variety of channels, including telephone, email, chat, voicemail, as well as self-service on the web, providing a seamless user experience.
  • Manage incidents and Service Requests: Manage the resolution of incidents, queries and monitoring of service requests and escalations in a timely manner to ensure that issues are resolved efficiently.
  • Provide remote technical support: Provide initial remote desktop support, access management for users, resets of passwords, and troubleshooting support for Windows and other operating systems.
  • Create Knowledge Base: Update and review your internal Service Desk knowledge base to improve support efficiency and accuracy.
  • Increase Self-Service Tools: Install and maintain self-help tools and services that empower users and improve support procedures.
  • Monitor and report outages: Track and share the impact of service outages and known outages to keep all stakeholders informed and reduce disruptions.

Minimum Qualifications and Skills

  • Technologies Background: Experienced in service desk and IT operations, and a solid base on technical assistance.
  • Education: Bachelor’s degree in any discipline, showing an interest in learning and flexibility.
  • ITIL Certificate: Acquired expertise in ITIL concepts to assure a structured as well as efficient delivery of services.
  • Multitasking Capabilities: The Capability to manage multiple tasks at the same time while maintaining the highest level of accuracy and efficiency.
  • Attention to the smallest of details: A strong focus on precision to guarantee high-quality support and error-free operations.

Preferred Qualifications and Skills

  • Communicative Skills: Excellent written and verbal communication skills. Written communication to communicate effectively with other stakeholders and users.
  • ITIL Framework Expertise: A thorough knowledge of ITIL processes to maximise service desk operations.
  • Microsoft OS Expertise: Intermediate to beginner understanding of administration and troubleshooting with Windows 7, 8, and 10.
  • Troubleshooting Software: Experience with the installation and resolution of issues with software suites such as Adobe, Microsoft Office, and many other productivity tools.
  • Active Directory Skills: Expertise in managing domains as well as Exchange accounts within Active Directory environments.
  • Ability to Solve Problems: Skills for troubleshooting to resolve technical problems efficiently.
  • Customer Service: The focus Outstanding interpersonal skills and a commitment to providing outstanding user experiences.
  • Flexibility: The Capability to adapt and thrive in a hectic environment, prioritising issues and service requests efficiently.
  • Flexible Scheduling: The ability to work flexibly with on-call support for weekend hours and on weekends, depending on the business requirements.

Why This Role Stands Out

  • The Lead AI Transformation: Engage with cutting-edge AI solutions that reshape the industry, and work in a setting that challenges the boundaries of technology.
  • Create a positive impact: Help solve the most pressing business issues facing large corporations around the world, and make an immediate impact.
  • Accelerate your career growth: Get hands-on experience as well as access to world-class training, mentoring, and AI certifications that enhance professional and technical skills.
  • Work with experts: Join top data scientists, engineers and AI experts in a dynamic and innovative work environment.
  • Engagement towards Ethical AI: Operate in a secure, transparent and accountable environment that is committed to the ethical development of technology.
  • Thrive in a dynamic Culture: Be a part of a team that is driven by curiosity, courage and integrity in a place where innovative ideas are the engine of advancement and are valued.

How to Apply

Are you ready for the next step in your career that is driven by technology? Do you want to apply for the Process Associate – Service Desk job (ITO092706) by sending an application with a cover letter and resume on or before October 1st 2025. Check out the Career Portal to learn more about the application procedure. Don’t miss your chance to join a team that will shape what the future holds for AI and digital technology in Hyderabad.

Genpact Off Campus Mass Drive – Apply Link
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