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Finastra Careers 2025: Associate Technical Engineer – Customer Support Role in Pune & Bangalore

Finastra Careers 2025: Finastra is looking for new graduates for the position of Associate Technical Engineer – Customer Support in their Pune and Bengaluru offices. In this role you will be employed full-time, and your responsibilities will include interfacing with clients, resolving their technical issues, providing product usage assistance, and ensuring overall satisfaction. The job requires customer support case resolution through debugging, troubleshooting, and service collaboration with many internal departments. An applicant must have a computer science degree or its equivalent, some knowledge of C/C++, SQL, Java or C#, as well as basic Windows and Linux environments. This position is ideal for freshers who want to advance professionally in a diverse global company.

Finastra Careers 2025: Overview

Company: Finastra
Role : Associate Technical Engineer, Customer Support
Locations: Pune, Bengaluru
Job Type: Full-time
Experience Level: Entry-level / Freshers

About Finastra:

Finastra is one of the world’s biggest companies that provide open finance software. We help over 8,000 customers across the globe, which includes 45 out of the top 50 global banks. Our systems support critical financial operations like Lending, Payments, Capital Markets as well as Universal Banking. We are dedicated to innovation alongside fostering inclusivity and belonging in all forms through diverse workplaces where everyone can succeed.

Job Overview

As an Associate Technical Engineer, you shall serve as the initial support contact for Finastra’s clients. You will resolve technical issues with software malfunctioning at a client’s site and assist in optimizing our solutions to provide unparalleled customer satisfaction. Depending on the need, you may participate in software testing, documentation, or other client engagements.

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Finastra Careers 2025: Responsibility

Answer clients emails, support tickets and any issues that are raised
Grasp the technical challenges and reproduce them in Finastra’s systems
Perform root cause analysis and corrective actions technically
Inform customers about the progress of issues and ensure they are satisfied with solutions provided
Attend clients’ meetings and participate in remote sessions for resolution of issues
Test defects reported and validate software defects after changes have been made
Prepare scripts using writer’s guides from senior staff and prepare some technical documents under guidance of other superiors.
Resolve common problems first before escalating to team leads or managers complex matters.

Finastra Careers 2025: Important Skills and Qualifications

Bachelor’s degree in IT, Mathematics, Computer Science or a related field
Skilled at C/C++, with debugging skills
Basic understanding of SQL, Java or C#
Knowledgeable on Windows Operating systems as well as Linux and Solaris.
Nice to have CORBA (Orbix), JMS (ActiveMQ), Tomcat
Proficient in written and verbal English communication
Problem-solving skills with attention to detail accompanied by a strong focus on the customer’s needs 
Ability to work both as part of a team and alone

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Finastra Careers 2025: Employee Benefits

Flexible Time Away: Vacation time is unlimited based on location.
Hybrid Work Schedule & Paid Leave (for illness, bereavement, voting, etc.)
Wellness – Therapy and coaching app sessions, as well as support groups
Insurance Plans – Health, life, disability and retirement options
Volunteer work – Days away from work with pay and matching gifts donations
Participate in Inclusion Groups – DEI Teams like Women@Finastra, Proud@Finastra
Learn new skills with online courses and career path planning offered by the company under Career Advancement
Recognition Programs: Shout-out to all the employees for their achievements during “Finastra Celebrates” Events

Apply Now for Associate Technical Engineer, Customer Support Role at Finastra Careers 2025

FAQs – Finastra Careers 2025

Who can apply for this role?

Fresh graduates with a degree in Computer Science, Information Technology, Mathematics, or a related field are eligible to apply.

Is prior work experience required?

No, this is an entry-level position. Freshers are welcome to apply.

What skills are needed for this role?

You should have basic knowledge of C/C++, SQL, Java or C#, and familiarity with Linux, Solaris, and Windows operating systems. Good communication and problem-solving skills are also important.