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Enphase Off Campus Hiring - Associate, Customer Support Engineer Role
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Enphase Off Campus Hiring – Associate, Customer Support Engineer Role

Enphase Off Campus Hiring: Enphase Energy stands as a world leader in energy technology, offering the most cutting-edge solar, battery and electric charging solutions for vehicles. In 2006, Enphase Energy’s innovations in microinverters transformed solar energy into a more secure, more reliable and extensible source. Enphase Energy System empowers individuals to create, utilise the energy they produce, save it and even profit from their energy. The company is regarded as one of the most innovative innovators in clean energy. Enphase has distributed over 80 million of its products to more than 160 countries in the world.

People who want to be part of the advancement of sustainable energy are likely to find this job appealing. It is based in Bangalore, India, and the job requires on-site work at all times of the week. Begin your career by supporting renewable energy and creating an eco-friendly planet.

Enphase Off Campus Hiring
Enphase Off Campus Hiring

Role Overview

This Associate, Customer Service Engineer job focuses on improving customer satisfaction by providing quick, professional solutions. Specialists in this job handle technical issues involving communication, software, hardware installations, and other elements. They are focused on the efficient handling of queries to ensure smooth experiences for Enphase Energy users.

As a vital member of the customer service department, you will be expected to work on a variety of technological scenarios within the energy storage and solar field. This entry-level position is ideal for college students who are interested in renewable energy and troubleshooting technical issues.

Key Responsibilities

  • Remote troubleshooting: Find and fix problems related to Enphase products, such as solar microinverters, batteries and EV chargers, by using Remote tools as well as diagnostic programs.
  • Warranties Management: Assess claims, approve cases that are eligible and execute warranty claims efficiently, so that there are minimal interruptions for customers.
  • Pre-Sales Guideline: Provide specific information about Enphase’s product advantages, features and compatibility to potential customers who are considering solar panels.
  • Site activation assistance: Help with the setup and activation of any new Enphase installations, which ensures seamless installation into current energy configurations.
  • Quality Documentation: Record every interaction, resolution and results in the central Help desk and CRM systems for exact monitoring and reporting.
  • Engineering Collaboration: Join forces in collaboration with Enphase engineers to track the field for issues, track changes and record bugs in dedicated databases.
  • Team support Help colleagues with difficult administrative tasks or problems and fostering a supportive community.
  • Process Adherence Respect established departmental guidelines and participate in continuous improvement of the process.
  • Continuous Learning: Learn more about workshops on the latest industry standards, as well as solar PV technology and specific product knowledge for Enphase.
  • Professional Representation: Maintain the highest levels of customer service across every channel, while sustaining Enphase’s credibility in dealing with customers.
  • Policy Compliance: Follow the guidelines of the company and the rules set out in the employee manual.
  • Additional tasks: Assume other duties to assist with team goals in the field of renewable energy customer service.

Qualifications and Skills

  • Education Background: A bachelor’s degree is required in B.E./B.Tech preferred in Electrical or Electronics Engineering. Minimum academic score of 60% or higher in 10th or 12th standards; or 70% or higher in graduation. Score transcripts must be submitted by applicants along with their resumes to verify their scores.
  • New Talent Focus: Only open to recent graduates or newcomers who have no previous professional experience, focusing on potential over the course of their time.
  • Interpersonal Skills: Strong abilities in developing rapport and maintaining relationships with colleagues, customers and supervisors in a team-oriented environment.
  • Communication Skills: Excellent written and verbal English abilities for simple, concise communications via chat, phone or email. Also, you can use documentation.
  • Tech Literacy: Experienced working on PCs; experience working with Mac OS is advantageous. Basic proficiency with standard software for office and CRM tools is required.
  • Know-how in Electrical: A solid understanding of the fundamental principles of electrical engineering that include AC and DC circuits. A background in electronic or electrical areas is highly desirable.
  • Solar exposure: Previous involvement or an interest in solar (PV) settings, including projects or internships, can serve as a major advantage in solving problems with solar energy systems.

Application Details

Are you prepared to participate in this solar-powered revolution? Apply online through Enphase Energy’s Enphase Energy careers portal, with a custom resume and academic scores.

Enphase Off Campus Hiring – Apply Link
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