Diligent is Hiring a Customer Success Specialist (1-4 Years Experience, Bengaluru)
Diligent is Hiring a Customer Success Specialist : Diligent is looking for a Customer Success Specialist to fill in our openings in Bangalore. The candidate must possess a Bachelor’s degree and a minimum work experience of two to four years in customer support roles. This position entails managing and maintaining positive interactions with customers to guarantee excellent services. Attention to detail as well as responsiveness will require you to assist clients by proactively solving their product related issues, address their inquiries, and engage in cross department collaboration to advance their overall experience with us.
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Overview of Diligent is Hiring a Customer Success Specialist
- Company : Diligent
- Role : Customer Success Specialist
- Qualification : Bachelor’s degree
- Experience Required: 1-4 Years
- Location: Bengaluru
Responsibilities For Diligent is Hiring a Customer Success Specialist
- Offering first level technical assistance after sales have been made (through emails).
- Completing administrative tasks as per request.
- Create, modify, and oversee client website profiles.
- Assess and document customer satisfaction and share insights with the Customer Success teams.
- Support in managing very confidential requests or handle critical issue escalations when necessary.
- Daily data entry and administrative support to the team provided excel, power point, and word.
- Daily use of the CRM (knowledge of Salesforce is a plus)
- Ensuring our customers are well attended to and utilize our products optimally to maintain an excellent customer’s engagement.
Skills For Diligent is Hiring a Customer Success Specialist
- Duration of 1 to 4 years in Customer Service, Support, or Customer Success.
- Possessing a degree, preferably in relevant fields; bachelor’s in business or languages.
- Administrative or customer service experience.
- Energetic, positive disposition, and passionate about delivering exceptional customer service.
- Respects processes.
- Outstanding spoken and written skills.
- Competent in excel as a user.
- Requires little to no supervision.
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About Diligent Company
Diligent is an industry leader in the development of ‘governance, risk, and compliance’ (GRC) Software as a Service solutions, serving over a million users and aiding 700,000 board members in understanding risks and improving governance. With Diligent One Platform, the practitioners, the C-Suite and the board have an integrated view across all domains of GRC, enabling them to manage risks, enhance organizational resilience and refine decisions rapidly and efficiently.
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Apply Now for Diligent is Hiring a Customer Success Role
Click the link below to apply for the Customer Success role at For Diligent  |
Frequently Asked Questions about at Diligent
What qualifications are required for the Customer Success Specialist position at Diligent?
To apply for the Customer Success Specialist role at Diligent, you need to have a Bachelor’s degree and 2 to 4 years of experience in customer support or a related field.
Where is the Customer Success Specialist position located at Diligent?
The Customer Success Specialist role at Diligent is based in Bengaluru.
What are the main responsibilities of a Customer Success Specialist at Diligent?
As a Customer Success Specialist at Diligent, your main responsibilities will include building strong relationships with clients, helping them make the most of our products, answering their questions, and collaborating with other teams to enhance the customer experience.
