Diebold Nixdorf Recruitment 2025 – Associate Helpdesk Support Analyst Job Opening in Hyderabad
The position for Associate Helpdesk Support Analysts at Diebold Nixdorf Recruitment 2025 located in Hyderabad is a promising opening for freshers and early career individuals. All graduates with up to two years of experience are eligible for this position which involves providing basic IT support for system and user problems. The candidate needs to have skills in incident resolution, support ticket management, and user interaction. This job works best for individuals with sound communication skills and are IT systems and tools literate problem solvers.
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Overview of Diebold Nixdorf Recruitment 2025
- Company : Diebold Nixdorf
- Role : Associate Helpdesk Support Analyst
- Qualification : 0-2 years
- Experience Required: Any Graduate
- Location: Hyderabad
Roles & Responsibility For Diebold Nixdorf Recruitment 2025
- An IT service desk can be requested via phone calls, emails, or through a ticketing system.
- Assist users in troubleshooting basic problems with devices, applications, and network connections.
- Ensure incidents and service requests are accurately logged in the helpdesk and ticketing systems.
- Deliver first-level support when required and resolve issues according to defined escalation processes.
- Provide and/or modify support for desktop computers and peripherals utilized in offices.
- Assist in managing user accounts by troubleshooting issues with passwords, locked accounts, and rights to access those accounts.
- Instruct users to document all the steps that they have followed as per the resolution provided to them.
- Monitor critical systems for failure and risk issues and address them in advance.
- Adhere to established SOPs for repetitive tasks and for modifications to those tasks.
- Chronic issues and the solutions provided for them are recorded.
- Gather user feedback when closing all tickets within the SLA.
- Perform defined tasks pertaining to updating software version and patching.
- Work with other sections of IT to enhance helpdesk functions and improve customer satisfaction.
Skills Requirements For Diebold Nixdorf Recruitment 2025
- The basics of diagnosing issues with computers, software applications, and networks.
- Knowledge of computer and Windows operating systems along with Lunux and MacOS systems.
- Previous roles attending to customers via ticketing platforms such as ServiceNow, Zendesk, and Jira.
- Fundamental Networking Concepts like IP, DNS, and DHCP.
- Office productivity software includes applications from Microsoft Office.
- Remote support can be provided through TeamViewer, AnyDesk, or Remote Desktop type programs.
- Basic Active Directory user account maintenance tasks such as password resets, assisting with locked accounts, fall within my capabilities.
- firewalls and antivirus programs.
- Desktop computers including printers and other peripheral devices.
Apply Now for Associate Helpdesk Support Analyst Role at Diebold Nixdorf Recruitment 2025
Click the link below to apply for the Associate Helpdesk Support Analyst role at DHL  |
FAQs – Diebold Nixdorf Associate Helpdesk Support Analyst
Q1. What is the role being offered by Diebold Nixdorf?
A: The role is Associate Helpdesk Support Analyst, responsible for providing technical support and troubleshooting assistance to end users.
Q2. What is the required qualification for this job?
A: Candidates must be graduates in any discipline. No specific technical degree is mandatory.
Q3. What is the location of the internship?
A3. The internship will be conducted in Bangalore and Mumbai, depending on business needs.
Q3. Is prior work experience required?
A: No. The job is open for freshers as well as candidates with up to 2 years of experience.
