Concentrix Off Campus Hiring 2025 – Multiple Job Roles
Concentrix Off Campus Hiring 2025: Are you ready to kickstart or advance a career in customer engagement with a global leader? Concentrix, a renowned multinational business services company, is actively hiring for multiple roles, including Advisor Customer Service (Voice and Non-Voice), Advisor Technical Support (Voice and Non-Voice), and Commercial Banking (Voice) positions. Based in vibrant cities like Gurgaon, Bangalore, and Vadodara, these roles offer dynamic opportunities for candidates with diverse educational backgrounds, from 12th pass to diploma, graduate, postgraduate, or higher qualifications. Explore the details below to discover how these roles align with your career aspirations.
Why Choose a Career at Concentrix?
Concentrix stands out as a global leader in customer experience solutions, operating in over 40 countries and serving top-tier clients in industries like banking, healthcare, technology, and telecommunications. The company fosters an inclusive, growth-oriented environment that prioritises diversity, continuous learning, and employee well-being. Whether you’re a fresher or an experienced professional, these roles provide a platform to develop interpersonal skills, gain industry exposure, and contribute to customer satisfaction for some of the world’s biggest brands.
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Available Job Roles
1. Advisor Customer Service – Voice
- Responsibilities: Engage with customers via inbound/outbound calls, addressing inquiries, resolving issues, and providing exceptional service. Use non-scripted probing techniques to identify customer needs and recommend appropriate products or services.
- Skills Required: Excellent verbal communication, active listening, and a customer-centric mindset. Proficiency in English is essential, with additional language skills (e.g., Hindi) being a plus.
2. Advisor Customer Service – Non-Voice
- Responsibilities: Handle customer interactions via email, chat, or social media, ensuring prompt and accurate resolutions. Maintain detailed logs of interactions using CRM tools like Salesforce or Zendesk.
- Skills Required: Strong written communication, good typing speed (25-30 WPM), and problem-solving abilities.
3. Advisor Technical Support – Voice
- Responsibilities: Provide technical assistance to customers via phone, troubleshooting issues related to products or services in industries like telecommunications, consumer electronics, or IT.
- Skills Required: Technical aptitude, clear verbal communication, and patience in handling complex customer queries.
4. Advisor Technical Support – Non-Voice
- Responsibilities: Resolve technical queries through chat or email, ensuring accurate documentation and adherence to quality guidelines. Support customers across technology and financial services verticals.
- Skills Required: Strong analytical skills, proficiency in written communication, and familiarity with technical support tools.
5. Commercial Banking – Voice
- Responsibilities: Assist clients with banking-related queries, such as account management, transactions, or loan inquiries, via voice-based interactions. Achieve targets within agreed timelines while maintaining a professional demeanour.
- Skills Required: Knowledge of banking processes, excellent communication skills, and the ability to handle high-pressure situations.
Educational Qualifications
Concentrix welcomes candidates from diverse educational backgrounds:
- 12th Pass: Ideal for freshers looking to start a career in customer service or technical support.
- Diploma: Suitable for candidates with technical or vocational training seeking entry-level roles.
- Graduate/Postgraduate or Higher: Perfect for those aiming to leverage their academic background in dynamic, client-facing roles.
Key Skills and Requirements
- Communication: Fluency in English (both verbal and written) is critical, with additional language proficiency being a bonus.
- Adaptability: Thrive in a fast-paced environment and handle diverse customer queries.
- Technical Skills: Familiarity with CRM software (e.g., Salesforce, Zendesk) and basic technical knowledge for technical support roles.
- Typing Speed: Essential for non-voice roles, with a minimum requirement of 25-30 WPM.
- Work Experience: Freshers are encouraged to apply, though 6-12 months of relevant experience is preferred for most roles.
Application Process
The recruitment process at Concentrix is designed to be transparent and efficient:
- Application Submission: Apply through the official Concentrix careers website or trusted job portals.
- Aptitude Test: Includes logical reasoning, basic math, and English grammar. Non-voice roles may require a typing speed test.
- Interview Rounds: Typically 2-3 rounds, including HR, one-on-one with a team leader, and a technical/customer service assessment.
- Offer and Onboarding: Successful candidates receive an offer with details on salary, shift timings, and company policies.
To avoid online recruiting scams, candidates should verify job postings on the official Concentrix careers page and report any suspicious activity.
Why Apply Now?
Concentrix offers a rewarding career path with opportunities for upskilling, career growth, and exposure to global brands. The company’s commitment to diversity, wellness, and professional development ensures a supportive work environment. Whether you’re a fresher or an experienced professional, these roles provide a chance to make a meaningful impact while building a future-proof career.
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How to Apply
Ready to join the game-changers at Concentrix? Click on the Apply link to explore current openings and submit your application. Tailor your resume to highlight relevant skills and experience, and prepare for interviews by researching common questions like “Tell me about yourself” or “How do you handle difficult customers?”
