Concentrix New Hiring – Customer Service Representative Role

Concentrix New Hiring: A position as a Customer Service Representative at Concentrix in Hyderabad provides a unique opportunity to engage with customers and assist them in answering their questions quickly. This job is ideal for those who are interested in communication, customer service and excellence in a highly-paced business working environment.

Job Overview

Concentrix is a world-class company that provides business solutions, is in search of enthusiastic applicants for the position of Customer Service Representative. The job involves interacting with customers on a variety of ways, identifying their needs as well as addressing their concerns, and providing solutions that are in line with the service levels of contractual agreements. The position requires attendance in the office in the Hyderabad branch, and is available full-time, all week long.

Key Responsibilities

The job requires patience, professionalism, and clear, concise communication. The successful candidate will carry out various tasks related to customer service and documentation while ensuring quality and efficiency throughout every interaction. The main responsibilities are:

• Ensuring that all services provided to customers are in line with the established key performance Indicators (KPIs).
• Understanding the needs of customers by actively listening, searching for specifics, and using decision-support tools in order to determine the most effective solutions.
• Answering calls and writing messages with care, compassion and professionalism to increase customer satisfaction of customers.
• Making customers feel welcome and creating an atmosphere of conversation and friendship throughout each conversation.
• Maintaining current knowledge of the latest client policies, products and procedures to respond to questions with precision.
• Complete work documentation is required, and an accurate recording of the information in the system for tracking customers.
• Participating in training and improvement initiatives that aim to improve the quality of service and improve business results.
• Tracking, documenting and retrieving information related to calls using the call tracking database and CRM systems.

Requirements and Qualifications

Candidates who have the appropriate skills and desire to develop in a service-oriented work environment will be successful in this job. The following qualifications and skills are required:

• Qualifications: Graduation or an Undergraduate degree from any subject (depending on the business needs).
• Experience: 0-3 years ‘ experience relevant to customer support, calling centre or process support positions.
• Excellent communication skills with proficiency in both written and verbal English.
• A solid understanding of computer operations, Navigation tools, as well as basic PC abilities.
• A reliable work ethic that is focused on precision, attention to particulars, and responsibility for work that is assigned.
• Flexibility and multitasking capabilities to manage a variety of customer demands as well as business processes.
• Experience with repetitive tasks while remaining focused and professional in high-volume environments.
• A patient and positive attitude throughout all contact with customers, while maintaining a friendly, professional and respectful tone during all interactions.
• Ability to rotate through various shifts, based on operational needs.

Application Process

The candidates who are interested in applying can do so through websites for job postings and career listings websites by submitting a current resume that includes accurate education and contact information. During the selection process, the candidates will be assessed on their ability to communicate as well as problem-solving as well as typing speed and the ability to effectively manage time in call interactions.

Concentrix New Hiring – Apply Link

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