Cognizant IT Service Desk Analyst Hiring – Be Part of Cognizant Dynamic Team in Chennai

Cognizant IT Service Desk Analyst Hiring: Are you a computer guru and love providing excellent IT support? Cognizant, we believe those who challenge the way they work today, will lead the way tomorrow. ITU Service Desk Analyst – Chennai, India. It is an opportunity contribute to an elite level team culture and further your career in a hybrid work environment. If you are great at user access management, you enjoy troubleshooting technical issues and are ready to have a global impact on our operations, this position is for you.

Cognizant IT Service Desk Analyst Hiring – Job Overview

• Job Number: 00064269351
• Location: Chennai, India
• Employment Type: Full-time
• Work Model: Hybrid
• Travel Required: No
• Profession: Technology & Engineering
• Date Published: June 05, 2025

As an IT Service Desk Analyst in Cognizant you are required to perform the following :+++ Ensure service desk is always covered and provide end user satisfaction for all contacts made via phone or email. This night time role will allow you to make a real difference to our worldwide provision as you work to cover our global client base. You will drive the operating efficiency and improvement of IT support, system performance and security practices.

Why Join Cognizant?

202826 Cognizant is a global family with more than 300,000 associates, known for building streets and bridges but just as much for building careers and opportunities. In our flexible, inclusive, and diverse work environment, we are continuously striving to bring people together and encourage creative careers. We don’t just imagine a better way — we create a better way. And it is part of how we connect you with other operators, product developers, monetization experts and business leaders at Unity, so when you work at Unity, you work for each other – and for every client who creates on our platform.

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Key Responsibilities

As an IT Service Desk Analyst, you will be a key part of providing excellent IT support and improving service desk operations. Your duties will be to:

• Service Desk Operation: Smooth operation and great user satisfaction by effective taking care of the IT support requests.
• User Access Control: Define and uphold user privileges to achieve higher system security and improve user access management.
• Episode Support: Call in for troubleshooting during overnights, troubleshoot to fix issues fast in order to reduce down time.
• Operational: Work with cross-functional teams to drive process improvement for service desk and user experience efficiencies.
• Performance Reporting: Review service desk statistics to identify areas where improvement can be made.
• Documentation: Create and update service desk procedures and user access documentation for operational continuity.
• Conformance: Maintain compliance with company policies and industry guidelines in all service desk operations.
• Mentoring: Train and mentor junior colleagues with IT service procedures and access controls.
• Problem Resolution: Collaborate with IT groups to identify and resolve complex technical problems and update systems.
• Ongoing Education: Keep current on the latest IT service technologies and strategies to help drive innovation.
• Solutions: Contribute to the development of solutions that improve user accessconfiguration management and service desk efficiency.

You are driving the Cognizant’s mission to provide dependable IT services enabling our global workforce.

Qualifications and Skills

To be a successful IT Service Desk Analyst, you should possess the following:

• Technical skills: In-depth understanding of service desk and user access management functions.
• Problem Solving: Ability to diagnose and solve problems effectively.
• Communications: Superior written and oral communication to work with global teams and deliver articulate IT support.
• Detail-oriented: Proactively reviews possible issues that could arise in a system optimization.
• Flexibility: Willingness to learn and keep up to date with IT service changes.
• Independence: Manages to work productively during night hours with less supervision.
• Security Knowledge: Has been identified to implement security protocols and make decisions keeping in mind industry regulations.

Experience as IT support or service desk manager is a nice to have, but not required. We love people who show genuine enthusiasm for technology and a willingness to stick with a problem until it’s solved.

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Why This Role?

The IT Service Desk Analyst role represents a fantastic opportunity to exist in a hybrid capacity working in the office and remotely. You’ll also be with a supportive, high-energy team committed to growing while also promoting innovation and inclusivity. Together with Cognizant, you can bring life to clients’ Strategy-through-Execution initiatives, and help them transform their business and technology models to compete and win in the world of digital.

Advantages of Working at Cognizant

• Career Progression: Training and then development options available to advance your IT career.
• Global Reach: Develop solutions that impact some of the largest companies and users across the globe.
• All-In Culture: Become a member of the inclusive, diverse, and welcoming community of people who are designing and building the future of money.
• Forward-Thinking: Participate in pioneering projects that utilize the newest IT service technologies.
• Work-Life Balance: Benefit from the flexibility of a hybrid working model designed to suit the team and global business pulsation.

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. We have a unique, industry-based, consultative style, which has led us to deliver customer centric solutions which radically transform the way our clients do business. We work in more than 40 countries, and our clients range from the world’s largest businesses and public sector organisations to entrepreneurial and growing businesses. To discover more about how we lead with digital, please visit www. cognizant. com.

Equal Opportunity Employer

Cognizant is an equal opportunity employer. We provide equal employment opportunities (EEO) to all applicants without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression, or any other status protected by the Federal, State, or local law. Your application will be assessed by considering your skills, experience, and interest in the role.

Application Process

Are you ready to move your IT career to the next level? Apply today for Job Number 00064269351! Applicants may be asked to interview in person or via video conference and provide proof of a valid state or government issued ID. For application, please visit:www. cognizant. com/careers.

Cognizant IT Service Desk Analyst Hiring – Apply Now

Disclaimer: The compensation information and data is as of June 05, 2025 from the Cognizant University Career website and is believed to be accurate but is not guaranteed. For all Compensation questions and quesitons, and for more information please see our official careers page.

Why Cognizant Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Apply today and begin your career as an IT Service Desk Analyst in Chennai!