Capgemini Off Campus Biggest Hiring – Customer Support – International Voice Process Associate Role
Capgemini Off Campus Biggest Hiring: Are you a creative professional with a passion for customer service? Do you have previous experience in customer service via voice? Are you comfortable in a frantic environment and can work from home? Capgemini is a world-class expert in technology, consulting services and digital transformation, is pleased to announce openings in the field of Customer Support Associates – International Voice Process in its active Kolkata office. This is your opportunity to join a top-performing business and develop an exciting career in the field of customer support.
About Capgemini
Capgemini is a reputable company within the IT and consulting sector that is well-known for providing cutting-edge solutions to clients around the world. With more than 50 countries and a team that exceeds 350,000 people are dedicated to creating an environment that promotes diversity as well as inclusion and professional advancement. The Kolkata headquarters is considered to be a centre of excellence, providing employees with a positive and stimulating setting to help them grow their careers.
Job Role: Customer Support Associate – International Voice Process
As a Customer Support Associate, you’ll be the voice of Capgemini, providing international clients with their inquiries as well as resolving problems and making sure that customers have a great experience. This position requires excellent communication abilities, a mindset of customer-centric in addition to the capacity to adjust to a 24-hour work-life schedule within a Work-from-Office (WFO) configuration.
Why Choose a Career in Customer Support at Capgemini?
Customer support goes beyond responding to calls. It’s about building connections, solving issues and providing happy experiences for clients across the globe. Capgemini offers you the chance to utilise the latest technology, work with skilled professionals, and make a significant impression. No matter if you’re a veteran professional in customer support or seeking to advance in the field, Capgemini offers the platform to help you succeed.
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Key Responsibilities
- Handle outbound and inbound calls for international customers, responding to their concerns and queries promptly.
- Offer timely and accurate solutions to customer problems while keeping a professional and friendly manner of speaking.
- Record customer interactions and add data in CRM systems.
- Work with team members to resolve complex issues to ensure smooth resolution.
- Measures of performance that meet the standards, including call quality, resolution time, quality of call and scores of customer satisfaction.
- Keep up-to-date with the company’s products as well as policies, services and other products in order to inform clients of the most accurate information available.
- Be sure to adhere to Capgemini’s quality standards and operating guidelines.
Application Criteria
To be considered for this exciting opportunity, applicants must satisfy the following criteria:
- Academic Qualification: The applicant must be a graduate of any field from an institution that is recognized by the government.
- Experience: Previous experience in customer service via voice process is required (minimum 6 months recommended).
- Flexible Shift: The willingness to be able to operate in a 24-hour shift rotation.
- Work arrangement: It is essential to be comfortable with the Work-from-Office (WFO) rules at the Kolkata office.
- Communication Skills: Excellent verbal and written communication abilities in English and with a neutral accent.
- Soft Skill: Strong problem-solving capabilities, as well as empathy and an attitude of customer-first.
- Tech Skills: Basic proficiency in MS Office and familiarity with CRM tools are a plus.
Why Join Capgemini?
Capgemini believe in giving employees the tools to reach their potential. Here’s why this position is a perfect fit for you:
- Global Exposition: Join international clients and gain experience in an international business environment.
- Career Development: Access to education programs, mentorship and opportunities to advance your career within Capgemini.
- Competitive Compensation: Affordable compensation packages, incentives based on performance, as well as a variety of benefits.
- Inclusive culture: Join us in an inclusive and diverse workplace that is a place of collaboration and creativity.
- Employee well-being: Wellness plans, healthcare benefits and a welcoming working environment.
- Modern facilities: Work in an office that is modern and Kolkata that is equipped with the most modern technology.
Location
The location of the job is Kolkata, an exciting city that is known for its rich cultural heritage, as well as its dynamic workforce and the growing IT industry. Capgemini’s Kolkata office provides a welcoming and lively working environment, which makes it a great location to advance your career.
Application Process
Capgemini are looking for enthusiastic and committed individuals for the company. To apply, comply with these guidelines:
- Send Your Applications: Complete this online application form, submitting your most recent resume and pertinent information.
- Shortlisting: Candidates who are shortlisted will be invited by HR to follow up with the next steps, that could include interviews or assessments.
- Interview Method: Display your abilities to communicate, along with your knowledge, experience, and enthusiasm in the interview process.
- Offer: The successful candidates will receive an official invitation for a position on Capgemini’s customer Support team.
Note: Only shortlisted candidates will be received by our HR department. Check that your contact details are correct in your application form.
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Tips for a Successful Application
- Customise Your Resume: Highlight your experience with voice processing and achievements in customer service.
- Preparing for Interviews: Make sure you are prepared to display your skills in communication and problem-solving skills.
- Show Passion: Your passion to provide excellent customer service shows in your application and during interviews.
How to Apply
Are you ready for an important step forward in your professional career? Follow the link below to complete your application and submit your resume. Don’t miss your chance to join the world’s top company in customer support!
