Capgemini New Biggest Hiring – Customer Support Associate Role

Capgemini New Biggest Hiring: An opportunity to work full-time as a highly skilled, enthusiastic Customer Service Associate is now available at the Capgemini Kolkata office. This position is perfect for recent graduates or those who have a minimum of a year’s experience and are enthusiastic about customer interactions, problem-solving and communication excellence. The job entails managing customer inquiries via chat, offering support for billing and accounts, and making sure that there is a high level of accuracy and professionalism in every interaction.

About the Role

An associate in Customer Service plays an essential part in enhancing the customer experience by providing timely communication and resolution of problems. The position requires managing multiple chats at once, analysing the customer’s concerns and providing the right solutions within a defined timeframe. The work environment is extremely fast-paced and requires a high level of concentration, precision and a customer-first mindset. Chatting requires the ability to multitask as well as keep a steady pace during rotating night shifts, which are aligned with US hours.

Key Responsibilities

• Answer customer questions about billing and accounts via live chat and online communications platforms.
• Find and fix the issue with ease, whether it is transactional or technical.
• Keep chats in order while dealing with multiple questions at once.
• Make sure you have a professional tone and a clear written message in all conversations.
• Keep track of customer interactions in internal systems while ensuring privacy.
• Help escalate support by recording complicated issues and forwarding them to the department in question as needed.
• Follow the predefined procedures for service requests and issue management.
• Provide consistent support across several chat sessions, while maintaining empathy and satisfaction.

Required Skills and Competencies

• Excellent communication skills in written English.
• The speed of typing is 32 words/minute, with 95 percent accuracy.
• Ability to handle simultaneous chats and multitasking.
• A strong logical and problem-solving method for troubleshooting.
• The ability to remain focused and focused on night shifts.
• Positive attitude towards learning flexibility, adaptability, and customer involvement.
• Computer literacy is intermediate and includes easy-to-use digital tools and CRM platforms.

Shift and Location Details

The job is located in Kolkata, which is a major technology as well as service centre. The job requires US time zones, with the primary shift times ranging from 5:30 PM to 11:30 pm and the final shift starting at 11:30 pm. Candidates must be able to work night shifts in rotational shifts to meet operational needs. The week-long offs are a rotational arrangement and offer two consecutive days off every week.

Educational Qualification

Candidates must have the degree of an undergraduate degree from a reputable university in any discipline. A background in the fields of commerce, arts or sciences is acceptable, provided that the candidate has demonstrated a high level of communication and typing skills. Experience in a support or customer service environment is necessary, but the experience of 0-1 year with chat support, phone or email support is considered to be an advantage.

Employment Type and Benefits

The type of employment is full-time, permanent. The job provides a stable career path with consistent opportunities for learning and development. The company provides a positive workplace that encourages cooperation, continual improvement and quality service. The structure of compensation is competitive and in line with industry standards. However, the specifics of the compensation plan are not disclosed. Eligible candidates are eligible for pay increases for performance, shift allowances and professional enhancement programs.

Application Details

Potential candidates from Kolkata who satisfy the above requirements are invited to consider applying for the Customer Support Associate job. Resumes should contain relevant skills in communication, including typing ability, as well as the ability to work night shifts. The process for hiring includes an examination of typing speed, as well as a written assessment of communication, as well as a virtual or in-person interview that will determine their suitability to work in a chat-based environment.

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