Capgemini Exceller Hiring 2025 | Kickstart Your Dynamic Career with a Global Leader
Capgemini Exceller Hiring 2025 : Are you a recent or soon-to-be graduate equipped with excellent communication skills, a strong problem-solving orientation, and a keen interest in customer support and IT infrastructure? Capgemini is thrilled to present a unique full-time opportunity for graduates of 2024 and 2025 to join our Contact Support Group (CSG) at our Coimbatore facility through the Capgemini Exceller program.
Capgemini Exceller Hiring 2025
Job Type: Full-Time
Location: Capgemini, Coimbatore
Annual CTC: INR 3.00 LPA (3.25 LPA including a one-time incentive of ₹25,000)
Application Deadline: May 15, 2025, 12:00 AM
This position serves as an ideal gateway into the IT industry, particularly for those aspiring to advance their careers with a prestigious global technology leader. Capgemini is renowned in the fields of consulting, technology services, and digital transformation, celebrated for its innovation and steadfast commitment to diversity, equity, and inclusion.
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Capgemini Exceller Hiring 2025 Role Overview:
The Contact Support Group (CSG) functions within Capgemini’s Cloud & Infrastructure Services (CIS) division, serving as the first point of contact for managing incidents and service requests related to IT infrastructure. This team excels in providing exemplary technical support through multiple communication channels, including voice, email, chat, bots, and self-service portals. The primary objective of CSG is to elevate customer experience through efficient, predictive, and user-focused support solutions.
We particularly encourage female candidates to apply, in line with our ongoing initiatives for diversity and inclusion.
Capgemini Exceller Hiring 2025 Key Responsibilities:
As a member of the Contact Support Group, you will:
- Provide outstanding customer service and technical support across voice and digital channels.
- Effectively prioritize, categorize, and manage customer support tickets.
- Utilize data analytics and business intelligence tools to assist end-users.
- Ensure prompt and satisfactory resolution or escalation of incidents.
- Communicate with customers in a professional and empathetic manner.
- Employ AI bots like CHIP to streamline issue resolution and boost customer satisfaction.
- Manage service requests via email with minimal delays or handoffs.
- Contribute to and leverage the internal knowledge base to facilitate faster resolutions.
- Advocate for internal tools that enhance customer self-service capabilities.
- Support a diverse array of clients across various sectors, including telecommunications, healthcare, financial services, and technology.
- Troubleshoot common issues such as internet outages, login problems, and profile management.
Capgemini Exceller Hiring 2025 Eligibility Criteria:
- Open to candidates graduating in 2024 and 2025.
- Educational Background: Any three-year graduate (BSc, BCA, BBA, BCom, etc.) or diploma holder.
- No active backlogs during the assessment or joining period.
- Availability for rotational shifts, including nights.
- Willingness to relocate to Coimbatore and adaptability regarding work locations.
Essential Requirement:
Applicants must possess an active DigiLocker account and have an active mobile number linked to their Aadhaar number.
Capgemini Exceller Hiring 2025 Desired Qualifications:
- Strong verbal and written communication skills in English.
- Good interpersonal abilities and capacity to remain composed under pressure.
- Basic computing skills and technical competency.
- Eagerness to learn, adapt, and thrive in a 24/7 customer-focused environment.
Capgemini Exceller Hiring 2025 Selection Process:
- The entire selection process will be conducted virtually.
- Candidates who are shortlisted will receive communication with details regarding the assessment.
- Participants are expected to ensure they have the necessary equipment (laptop/desktop, stable internet connection, and a quiet environment) for online assessments.
Important Notes:
- Capgemini reserves the right to finalize selections based on candidate performance in assessments and the availability of positions across various locations.
- Participation in the recruitment process does not guarantee the issuance of an offer letter.
- This position is available exclusively to Indian citizens.
Why Capgemini Exceller Hiring 2025?
Capgemini is more than just a workplace; it serves as a launchpad for your future. By joining us, you become part of a global team that emphasizes integrity, collaboration, innovation, and ongoing learning. We facilitate your career advancement through structured onboarding, regular mentorship, and hands-on experience from day one.
Become part of a company that empowers you to shape not only your future but also the future of the global IT industry.
Ready to take the first step towards a rewarding career?
Apply by 15th May 2025 and become a part of Capgemini’s growth story.
