Syniverse Remote Hiring | Exciting Customer Service Specialist Role – Apply Now!
Syniverse Remote Hiring : Are you seeking a thrilling opportunity to advance your career in customer service and technical support? Syniverse, recognized as the world’s most connected company, is currently recruiting a Customer Service Specialist for a hybrid position based in Hyderabad. This is your opportunity to join a global leader that partners with premier banks, renowned technology firms, and over 900 communication providers around the world.
Syniverse Remote Hiring
- Job ID: R0006837
- Work Mode: Hybrid
- Location: India (Hyderabad)
- Time Type: Full Time
About Syniverse Remote Hiring
Syniverse stands as the world’s most interconnected company, facilitating seamless communication and connectivity across various industries. From supporting intelligent vehicles that adapt to traffic conditions to ensuring that global travelers maintain connectivity, Syniverse is pivotal in fostering innovation.
We collaborate with some of the largest brands globally, including:
- Eight of the top 10 banks
- Four of the top five global technology firms
- More than 900 communications providers
Consequently, we offer an innovative environment, cutting-edge technology, and excellent career advancement opportunities for our employees.
If you are enthusiastic about customer support, problem-solving, and thriving in a dynamic setting, this role might be the perfect fit for you.
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Who We’re Seeking At Syniverse Remote Hiring
The Customer Service Specialist I is tasked with providing first-level technical support for Syniverse’s products and services. You will be responsible for troubleshooting customer issues, documenting resolutions, and collaborating with internal teams to ensure customer satisfaction.
Successful candidates will possess superior communication skills, a proactive attitude, and a strong eagerness to learn and advance.
Syniverse Remote Hiring Key Responsibilities
As a Customer Service Specialist I, your duties will include:
- Analyzing and resolving customer inquiries regarding system accessibility, functionality, and other technical issues.
- Tracking and documenting customer-reported problems through ticketing procedures.
- Working closely with internal support teams and second-level support to efficiently resolve issues.
- Following up on customer requests according to severity levels and anticipated completion dates.
- Engaging with internal teams such as Sales, Marketing, and Product Support to guarantee a seamless customer experience.
- Continuously expanding your knowledge of products, services, upgrades, and enhancements.
- Ensuring that both individual and departmental performance goals are achieved.
- Undertaking administrative tasks such as time reporting and email management.
This position functions as an individual contributor with no direct reports.
Syniverse Remote Hiring Required Qualifications
To be eligible for consideration, candidates should possess:
- High school diploma or GED (a Bachelor’s degree in communication or business is preferred).
- No prior experience necessary (customer service experience is advantageous).
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) is preferred.
- Experience with PCs in a Windows environment along with strong typing skills.
- Outstanding interpersonal, verbal, and written communication skills.
- Ability to work independently with minimal oversight.
- Strong problem-solving skills and a customer-focused approach.
- Bilingual abilities (English and Spanish, Portuguese, Mandarin, or other languages) are a plus.
ASyniverse Remote Hiring dditional Requirements
- Availability to work flexible shifts, including weekends and holidays.
- Willingness to operate in a 24/7/365 support environment.
- Capacity to anticipate customer needs and offer proactive solutions.
Why Join Syniverse Remote Hiring?
At Syniverse, we are embarking on a new chapter led by world-class leadership committed to innovation.
By joining our team, you will benefit from:
- A competitive compensation package
- Flexible/hybrid working arrangements
- A leadership team dedicated to collaboration, transparency, and inclusiveness
Diversity, equity, and inclusion are fundamental to our values. We recognize that a diverse workforce drives both innovation and success. Our objective is to attract, develop, and retain top talent to aid us in connecting the world.
If you know someone at Syniverse, please ask them to refer you before submitting your application for this role.
Syniverse Remote Hiring Work Model
This position operates under a hybrid work model, allowing employees to divide their time between:
- On-site work at Syniverse’s Hyderabad office
- Remote work for enhanced flexibility and productivity
Job specifics, including location and schedule, may be subject to change.
How to Apply
If you are prepared to launch your career in customer service and join a global leader in connectivity, apply today.
Apply Here: Syniverse Careers
Become a part of Syniverse’s team and assist us in connecting the world.
