Wipro New Drive – Network Support Associate- HR Praity Role
Wipro New Drive: Wipro invites applications for the job of Network Support Associate in Pune. This position is ideal for students with a minimum of 0 to 3 years of experience, as well as those who are freshers and have a CCNA certification. People who are interested in networking, telecom support, and technical troubleshooting may consider this job for advancement in the telecom and IT support area.
Job Overview
- Company: Wipro
- Position: Network Support Associate
- Location: Pune
- Experience Required: 0-3 Years
- Employment Type: Full-Time
- Industry: BPM / BPO
- Department: Engineering – Hardware & Networks
Key Responsibilities
- Manage international voice support related to networking and telecom problems.
- Offer the first level (L1) troubleshooting of problems related to the network.
- Keep accurate records of incidents and keep the correct documentation.
- Send technical issues unsolved with the relevant teams.
- Maintain high standards in customer service and communications.
- Monitor and help support the essential network functions.
- Maintain quality service and achieve performance goals.
Eligibility Criteria
- Anyone who has graduated can apply.
- Candidates with 0 to 3 years or more of work experience are more desirable.
- Anyone who has an active CCNA certification is qualified.
- A basic understanding of network concepts is necessary.
- Ability to work in rotational night shifts.
- Work comfortably from a central office in Pune.
Required Skills
- Networking Fundamentals
- CCNA Knowledge
- Network Troubleshooting
- LAN and WAN Concepts
- VLAN Configuration
- IP Address Configuration
- Routing and Switching
- Cisco Routers and Switches
- Firewall Basics
- Network Support Operations
- Incident Management
- Voice Process Handling
- Communication Skills
Preferred Technical Knowledge
Candidates who have had exposure to these technologies could benefit from:
- Routers
- Switches
- Firewalls
- Load Balancers
- BGP Routing Protocol
- Network Configuration
- Router and Switch Management
- CCNP Fundamentals
Important Competencies
- Strong verbal communication skills
- Excellent listening skills
- Analytical thinking
- Multitasking capabilities
- Collaboration between teams
- The mindset of problem-solving
- A customer-centric approach
Why Consider This Opportunity?
This position provides an opportunity to work in the world of enterprise networking, telecom support procedures, and international interactions with customers. It is a great way to gain expertise in the operation of networks, troubleshooting, and technical support. All while working with the latest technologies in the market.
