Capgemini Off Campus Drive – Non-Voice Customer Support Executive Role
Capgemini Off Campus Drive: A detailed Non-Voice Customer Support Executive role is available to handle customer inquiries and service requests via web forms and other written communication channels. This job requires excellent writing, communication, and problem-solving skills, and a focus on the customer to provide prompt and accurate resolutions.
The job focuses on handling customer interactions written effectively while providing excellent service standards in the fast-paced world.
- Job Title: Non-Voice Customer Support Executive (Webform CSR)
- Company: Capgemini
- Reference Code: 481900 Contract
- Type: Permanent
- Location: Kolkata, India
Key Responsibilities
- Respond to customer inquiries and complaints, as well as service requests that are submitted via webforms, emails and other non-voice channels.
- Be sure to review customer concerns thoroughly and then provide clear, accurate and professionally written answers.
- Accept and resolve all webform and ticket requests within the timeframes of turnaround.
- Coordinate with internal teams for problem resolution and follow up until the issue is resolved successfully.
- Maintain accurate records of all customer interactions as well as resolutions and escalations within the system.
- Find the most frequent customer complaints and present the trends to supervisors.
- Follow the guidelines for process Quality standards, process guidelines, as well as compliance standards for each case.
- Accurately escalate complex or unsolved issues in accordance with defined processes.
- Help ensure customer satisfaction by providing prompt and efficient written services.
Required Qualifications and Skills
- Any discipline that you choose to study (an additional Customer Service certification is preferred).
- Excellent written English communication skills with excellent spelling and grammar.
- Good typing speed and precision.
- The ability to recognise customer issues and provide appropriate resolutions.
- A keen eye for detail and the ability to handle several cases at once.
- Ability to work in rotational shifts, as needed.
Preferred Skills:
- The ability to write professional and thoughtful written responses.
- Excellent analytical and problem-solving skills.
- Effective skills in time management and prioritisation.
- Focused on the process-driven customer.
- Ability to work in a team and collaborate.
Core Competencies: Written Communication, Customer Issue Resolution, Attention to Detail, Process Adherence, Multitasking, Collaboration.
Benefits and Opportunities
- Career growth opportunities and opportunities for internal advancement in Capgemini. Capgemini group.
- Benefits for wellness that are comprehensive, such as health exams, telemedicine, insurance coverage, with top-ups and refills and elder care assistance and support for new parents.
- Flexible working arrangements and individual career direction.
- Learning opportunities are available through a huge digital platform with more than 250,000 professional courses and professional certificates.
- Participation in sporting events, cultural events, challenges to yoga and fitness programmes.
- Experience the latest innovations in engineering and technology.
This ongoing, non-voice customer support Executive job in Kolkata is ideal for those looking for steady work in customer support, and also opportunities to grow professionally. Candidates who have strong writing skills and multitasking capabilities will do well in this CSR role on Webform.
Apply Now for the Non-Voice Customer Support Executive job (Ref: 481900) at Capgemini in Kolkata.
