Deloitte New Hiring – Analyst | SAP CRM Role
Deloitte New Hiring: A great opportunity is available for hopeful professionals looking to begin or further develop their careers in the field of CRM cloud technology. This Analyst role is focused on the development, design and implementation of CRM Cloud Fulfilment solutions in the SAP Customer Experience (C/4HANA) ecosystem. The job offers hands-on experience with the latest in fulfilment automation as well as cloud integrations and CRM optimisation of business processes.
The job is part of Deloitte’s technology consulting department, providing high-end capabilities in cloud-based fulfilment and CRM for a variety of industries. The company provides a working environment that fosters learning, problem-solving and innovation in cloud-based customer experiences.
About the Role
- Job Requisition ID: 89148
- Location: Bengaluru (Pan India Eligible)
- Expertise Level: 0-2 years
- Employment Type: Full-time
Key Responsibilities
- Assist with developing, configuring and creating CRM Cloud Fulfilment solutions under the SAP CX (C/4HANA) platform.
- Contribute to the automated fulfilment of orders and other related processes by establishing solid workflows and integration logic.
- Collaboration with cross-functional technical and business teams to study customer satisfaction and management of order requirements.
- Develop, test and implement workflows APIs, workflows, and interface connections to facilitate smooth order management in CRM cloud environments.
- Participate in unit testing, debugging and issue resolution to ensure accurate and efficient system performance.
- Data validation supports processes, audits, validation of data and system monitoring to ensure the highest standards of accuracy and reliability.
- Create complete documents on technical aspects, solution guides and user guides for the implementation of solutions.
- Find and implement the latest tools, as well as updates and best practices in CRM Cloud Fulfilment and SAP Customer Experience technology.
Required Skills and Qualifications
- 0-2 years of practical experience or experience as an intern with SAP CRM Cloud Fulfilment or CRM Configuration, or comparable CRM-related technical environments.
- Expertise in SAP C/4HANA as well as CRM cycle-of-cash-order and cloud-based fulfilment concepts.
- Experience with tools and integration techniques such as RESTful APIs, OData services, along with process automation and frameworks.
- Basic understanding of debugging techniques, as well as performance tuning and testing methods for Cloud CRM systems.
- A solid analytical background, as well as the capability to convert business scenarios into technical and functional specifications.
- Fantastic communication and collaboration, and problem-solving skills to facilitate multi-disciplinary teamwork.
- Flexibility and willingness to master new SAP CX frameworks, modules and the latest CRM technologies.
- SAP accreditation in CRM Cloud C/4HANA, CRM Cloud, or related functional areas provides an additional benefit.
Educational Background
- A bachelor’s level degree is required in Computer Science, Information Technology, Electronics, or a related technical discipline.
- A postgraduate degree or certification in information systems for business, management or SAP technologies gives you an edge.
Application Process
People who are interested in CRM cloud technology and digital transformation are invited to apply through the Deloitte India careers portal by using the job requisition number: 89148. Applications will be accepted until there are no vacant positions.
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