Concentrix Off Campus Drive – Representative, Operations Role
Concentrix Off Campus Drive: A Customer Service Representative (Operations) position in Hyderabad provides the opportunity to interact with customers via different communication channels, such as calls and emails, as well as chats based on client needs. This job is focused on providing outstanding technical support and customer service, solving routine issues that arise from client items or service, as well as making sure that customer satisfaction is in line with the contractual KPIs. Performance Indicators (KPIs). Candidates who have strong communication skills, a positive customer approach, and the ability to adapt to the demands of a fast-paced work environment will be successful in this job.
Job Overview
- Location: Hyderabad, India
- Job Type: Full-Time
- Experience Level: Fresher or Experienced
Key Responsibilities
- Contact with Customers: Engage with your customers professionally and respectfully through email, phone or via chat. Follow established guidelines to respond to inquiries and efficiently resolve problems.
- Problem Resolution: Help customers understand their needs by active listening and questioning, using decision-support tools that provide precise solutions to everyday issues.
- Emotional as well as Rapport Building Empathy: Show empathy when responding to customer complaints, and foster positive relations to enhance the customer experience.
- Product Know-how: Keep a solid knowledge of the products or services in order to help customers efficiently.
- Documentation: Capture and accurately document the customer’s interactions in the call tracking database, which ensures exact and accurate data.
- Opportunities for Upselling: Find opportunities to sell additional services or products to enhance customer value.
- Content Moderatorship (if appropriate): For candidates chosen to be a Content Moderator, the responsibilities involve checking explicit content (text, images, videos) for possible violations of the terms of service, such as extreme acts of violence, extremism or other sensitive content. This requires an eye for specifics and the ability to neutrally manage sensitive content.
- Continuous improvement: Participate in initiatives designed to improve customer satisfaction and the performance of businesses.
- Flexible Shifts: Flexibility to rotate shifts according to the demands of operations.
Candidate Profile
The best candidate for the Customer Service Representative position is a mix of interpersonal, technical and problem-solving abilities. The qualifications required are:
- Education: The term “education” refers to undergraduate or graduate studies in any field (requirements can vary based on the specific role).
- Communication Skills: Strong verbal and written communication skills to communicate efficiently with clients.
- customer focus: A pleasant manner that is focused on customer satisfaction.
- Technical Expertise: Computer navigation skills and experience with computer operations.
- Attention to detail: a sharp focus on accuracy in documentation and interactions with customers.
- adaptability: the ability to work on multiple tasks, stay flexible and adjust to rapid changes in a production environment.
- Independence and teamwork: Ability to work collaboratively in a group or work independently when needed.
- Problem-Solving: Ability to answer complex customer questions and to resolve issues independently.
- Professionalism and Patience: Maintain a friendly and professional manner in all interactions with customers, even when under stress.
- Content Modification (if appropriate): Comfortable reviewing explicit or sensitive content with the capability to assess the conformity of policies to client requirements objectively.
How to Apply
The candidates who are interested can apply directly via the application portal. Send a resume and a short cover letter outlining the skills and experience relevant to your position. For more information about applying, go to our careers section. Applications are considered regularly, therefore, the earlier you submit your application, the better.
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