Tech Mahindra Big Hiring Drive – Technical Support Engineer Role

Tech Mahindra Big Hiring Drive: A leading business in this BPO sector is looking for a highly experienced Technical Support Executive who can provide exceptional customer service across Mohali, Chandigarh, and Panchkula. This entry-level job is a great chance for recent college graduates or those with an interest in technology and tackling issues. Anyone who has an undergraduate degree with an emphasis in Computer Science, Information Technology or any other related field can begin their career that addresses technical issues through this job. The candidates will gain experience in a fast-paced work environment.

Overview

• Location: Mohali, Chandigarh, Panchkula
• Experience: 0-1 Years
• Salary: INR 1 – 2.5 LPA
• Job Type: Permanent
• Role: Technical Support Engineer

Job Responsibilities

An Executive in Technical Support will perform various duties to ensure the satisfaction of customers and provide continuous technical support. Essential responsibilities include:

• Technical Support: answering customer queries and resolving technical issues quickly while maintaining the highest level of satisfaction for our customers.
• Documentation for issues: Document and track customer interactions as well as issues in the system of support to guarantee proper documentation, as well as follow up.
• Collaboration with groups: collaborate with engineers to collaborate with engineers in order to tackle complex problems with products and aid in improving the overall user experience.
• Help for customers: Help customers better understand their product’s features, functions and best practices to maximize their usage.
• Technical Troubleshooting: Fix and resolve technical issues with the help of SQL, along with Linux Systems.

It requires a positive approach to problem-solving and a commitment to providing outstanding client service.

Skills and Qualifications

To be successful as Tech Support Executives, Candidates must possess the following skills and qualifications:

• Educational Background: A bachelor’s level is needed with a concentration within Computer Science, Information Technology or a related area. Candidates who possess a Master’s degree in Engineering or Technology (M.Tech/M.E) are also eligible.
• Technical understanding: An understanding of SQL as well as Linux systems is vital to solving problems for customers.
• Skills for problem-solving: The Capability to identify and solve technical issues efficiently.
• Communication Skills: Excellent written and oral communication skills to interact with customers and explain the technical aspects clearly.
• Collaborative teamwork: The Capability to collaborate effectively with cross-functional teams to resolve issues and increase the effectiveness of the products.
• The Customer-centric Methodology: A desire to help customers and make sure they are pleased with the product or service.

Students with a B.Tech/B.E. degree, along with the desire to be a technical support technician, are highly recommended for the application. Experience is not essential, but having a solid understanding of SQL or Linux is advantageous.

How to Apply

Candidates looking to pursue the B.Tech/B.E. or M.Tech/M.E degree and have an interest in technical support can apply for this fantastic chance. Include a resume that demonstrates relevant qualifications, education and experience working with SQL or Linux. Candidates must demonstrate communication capabilities and a passion for ensuring the satisfaction of customers.

Tech Mahindra Big Hiring Drive – Apply Link

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