Capgemini Mass Hiring Drive – Customer Service Advisors
Capgemini Mass Hiring Drive: Capgemini India is inviting applications for the role of a Customer Service Consultant within the International Contact Centre team based in Kolkata. This position provides a great opportunity for new graduates to start an exciting career with a well-known expert in the field of technology and consultancy. Candidates who have an enthusiasm for providing exceptional customer service and a desire to discover will find this role the perfect place to begin their journey.
Position Overview
The role of Customer Service Advisor provides effective assistance to clients from all over the world by utilising professional communication, problem-solving, and management of relationships. New graduates gain exposure to a dynamic workplace that requires flexibility as well as attention to detail and a dedication to top-quality service.
Key Responsibilities
- Answer customer questions through multiple channels with precision and professionalism.
- Respond promptly to customer issues while remaining positive and in a caring tone.
- Keep track of all interactions with customers and transactions precisely.
- Work within internal departments to ensure the smooth management of customer demands.
- Respect the Service Level Agreement (SLA) along with quality requirements established by the company.
- Keep confidential details about customers and companies throughout the day.
- Flexibility to deal with diverse situations in an operational 24/7 setting.
Required Skills and Attributes
- Solid Communication Skills: Clear written and verbal English communication for dealing with international clients.
- Customer-Centric approach: Ability to comprehend customer requirements and offer personalised solutions.
- Problem-Solving Skills: Quickly evaluate situations and recommend suitable actions.
- The ability to adapt: Adaptability to new procedures, new tools and a multi-cultural environment.
- Professional attitude: Positive attitude with a willingness to walk that extra mile to exceed the needs of the customer.
Eligibility Criteria
- Education: any graduate of an accredited university.
- Experience: New graduates are invited to apply.
- Shifts: must be willing to work rotational shifts, which include night shifts, according to business requirements.
- Location: The candidate must be located in Kolkata or be willing to relocate.
Why Consider This Role
This position offers more than an employment opportunity. It will allow you to build abilities in managing customer relationships, collaboration, communication, and teamwork and gain exposure to international business methods. Joining the International Contact Centre team at Capgemini India means stepping into an environment that is supportive of ongoing professional growth and learning that are ongoing. The job’s dynamic nature means there are no days that will be identical, which makes it the ideal choice for people who are eager to take on new opportunities.
Work Environment and Growth Prospects
- Access to a global customer base that spans a range of sectors.
- Training programs that are comprehensive to improve communication and technical abilities.
- Career progression paths that are clear for highly-performing employees.
- Chance to utilise leading methods, tools and methods.
Who Should Apply
This job is ideal for fresh graduates seeking to make a successful career in service at an international organisation. It’s particularly attractive for those who love problem-solving and interacting with a variety of people and thrive in a highly competitive environment. Candidates should be comfortable working on night shifts and can stay at peace and professional even under stress.
Application Process
Candidates who are interested in applying are asked to send resumes with updated information to the following email addresses:
- anirban.sarkar.ext@capgemini.com
- suchismita.saha@capgemini.com
- raginee.a.raginee@capgemini.com
The process of selection includes resume screening, interviews as well and tests to determine the ability to communicate in customer orientation, as well as the ability to solve problems.
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