Wipro Off Campus Drive 2025 – Service Desk Analyst – L1
Wipro Off Campus Drive 2025: Are you passionate about technology? Would you like to get started on the career direction you’d like to pursue in IT support? Do you want to join Wipro Limited, a world-leading provider of technology services and consultancy, as a Service Desk Analyst in Hyderabad, India? At Wipro, we empower our employees to become more efficient and facilitate the way for digital change for our customers around the globe in 65 different countries. Join a team that values innovation and collaboration, with an emphasis on solving problems. If you’re looking to make an impact and make a difference in a vibrant working environment, this could be the ideal chance for you!
About Wipro
Wipro Limited (NYSE: WIT, BSE 57685 (NSE WIPRO) is an established partner in providing cutting-edge technology solutions to tackle complex digital transformation issues. With more than 230,000 employees and an office across 65 metropolises, we aid our clients in building successful, forward-looking companies utilising our knowledge in engineering, consulting and design as well as operations. We at Wipro encourage the continuous evolution of our environment and inspire our employees to develop and thrive in an ever-changing world.
Role Overview
Requisition ID: 76671
Location: Hyderabad, India
Company: Wipro Limited
As a Service Desk Analyst – L1, you’ll be the main point of contact for B2B customers looking to connect with Wipro’s Wipro Service Desk. Your role is essential in providing excellent technical assistance, resolving issues for the user and ensuring the operation is smooth. You’ll assist in solving problems with applications and issues with system administration as well as network issues, and will adhere to Wipro’s strict standards for superior customer service. This job is ideal for people who excel at solving issues, communication and providing customer service in the context of a workplace powered by technology.
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Key Responsibilities
- Provide First-Line Support: Assist end users experiencing issues with their application and system administration issues, as well as network-related issues by chat, email or telephone. Also, walk-ins are possible.
- Troubleshoot and Repair Problems: Prioritise to troubleshoot and resolve IT incidents swiftly to minimise the time to fix them and ensure the satisfaction of the users.
- Accompany Critical issues: to identify urgent issues and escalate them to the appropriate teams to ensure quick resolution.
- Full Documentation: Document all interactions, activities and outcomes using this tool to assist in the management of incidents with precision and preciseness.
- Handle Helpdesk Requests: Efficiently handle and solve helpdesk tickets while ensuring the effectiveness of your operations.
- Work as a team: Work with teams within teams to facilitate the resolution of problems and continuous improvements in the delivery of the services.
Mandatory Skills
- Knowledge about the TIS Service Desk procedures and tools.
- Knowledge regarding IT problem management as well as troubleshooting procedures.
- Superior communication abilities that enable you to communicate with customers efficiently and with compassion.
- The ability to prioritise tasks and efficiently control time within a chaotic working environment.
- Basic understanding of applications and IT systems, as well as network configurations.
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Preferred Qualifications
- Master’s degrees in IT, Computer Science, or another related field (or comparable prior work experience).
- Experience of between 0 and 2 years working in an IT service desk Support position.
- Experience with ITIL Frameworks, tools and frameworks for managing incidents.
- An ability to solve problems and a positive outlook on education.
- Capability to work in a 24-hour shift, including weekends and holidays, when needed.
Why Join Wipro?
Wipro believe in empowering our employees to reinvent their careers and learn new abilities. As a Service Desk Analyst, you’ll have the ability to:
- Improve Your Career: Get access to the most advanced education programs and opportunities to develop in your IT industry.
- Use cutting-edge tech: Join a company that uses cutting-edge technology and tools to develop modern solutions.
- Be part of an inter-disciplinary team: Join professionals with diverse backgrounds from over 65 different countries.
- Make A Difference: Contribute to the creation of significant initiatives that result in digital transformations for customers around the globe.
- A Workspace that is inclusive: Wipro welcomes applications from people with disabilities to create a welcoming and inclusive work environment.
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Why Hyderabad?
Hyderabad has become a flourishing technology hub that provides the best work environment, as well as an enlightening cultural experience. As an Analyst for the Service Desk in Hyderabad will be located in the middle of India’s IT industry in a city known for its innovation and growth possibilities. Wipro’s Hyderabad office has a lively and sociable environment, which is equipped with the most modern technology to help your professional growth.
How to Apply
Are you looking to make a change in your career path with Wipro? Apply now through our careers portal at www.wipro.com/careers. Send us your resume and cover letter that highlights your enthusiasm for IT support and how you can help Wipro’s mission. Individuals with disabilities are welcome to apply. They are highly encouraged to apply.
Get involved with Wipro and become part of an organisation driven by the desire to be successful. Set your goals high and contribute to creating the future of technology!
