Wipro Hiring Desktop Support Administrator – L1 Job Opening

Wipro Hiring Desktop Support Administrator: Are you a tech geek and do you love helping people?, Wipro Limited is a leading global information technology, consulting and business process services company. A superb opportunity for new, or recent, graduates or post graduates to start their career within IT support, working for a well-established company. Come join Wipro and become a member of a high performing team delivering the best on breed customer experiences through the latest in technology solutions.

Job Overview

• Company: Wipro
• Location: Pan India
• Job Type: Full-Time
• Eligibility: Freshers,Graduates,Post Graduates
• Updated On: June 16, 2025

As Desktop Support Administrator – L1 at Wipro, you will play an important role in providing technical support at desktop, IT infrastructure and application level. This is the ideal entry level position for someone who wants to get started in IT and get hands on troubleshooting skills, system support and client support experience. You will thrive in the hustle and bustle of daily operations as you cover technical troubleshooting, keep on top of service requests, and uphold quality to help our clients feel cared.

Key Responsibilities

You will provide first and second line support to customers as and when required. Your main responsibilities will be:

• Timely Ticket Resolution: Responding to tickets raised by clients through IMS,email,chat and ensuring that the tickets are resolved quickly and efficiently.
• Service Request Mgmt: Process service requests with stringent quality checks as per customer requirements.
• Infrastructure: Serve as a guardian of the client’s network, servers, systems, storage, and other IT infrastructure, meaning keeping them up to date, organized and healthy.
• Ticket Monitoring: Number of tickets (dial home, email, chat, or IMS) raised, tickets solutions meet the resolution time as per the policy.
• Root Cause Analysis: Perform detailed root cause analysis on repeat issues and produce action plans to avoid recurrence.
• Critical Response Support: Respond rapidly to high-priority trouble tickets or service requests to reduce downtime and avoid network disruption.
• Software and Hardware Maintenance: Install, and set the client site up for software and hardware as per client requirement and request.
• Adherence to Timelines: Timely adherence to all timelines lead to zero escalations and happy clients.
• User Access: Allow user and application access as requested by customer to maintain effective role operations.
• Ticket Tracking: Track all accepted tickets to completion: track per customer’s resolution times.
• Data Backup and Logs: Backup at regular intervals critical data, logs and management resources to prevent data loss and to maintain the quality of your hosted solution.
• Onsite Coordination: Work with on-site teams to solve complex technical problems and facilitate on-time client services.
• Chatbot Log Review: Audit chatbot logs and ensure all requests and problems are addressed in a timely manner.

Also Read: Terralogic Freshers Hiring – Trainee Engineers – Apply Now

Eligibility Criteria

Criteria to apply for Wipro invites applications from the candidates who fulfil the following criteria:

• Qualifications: Graduate/Post Graduate in any stream (B.Tech, BCA, MCA, B.Sc, M.Sc or equivalent).
• Experience: Freshers are welcome with no prior experience.
• Skills: Working knowledge of IT systems and networks and troubleshooting methods.
• Soft Skills: Very strong communication, problem solving, and teamwork skills.
• Convenience: Must be open to working on rotational shifts, anywhere in India.

Why Join Wipro?

Wipro is a world-leading provider of IT services, with leading-edge solutions focused on employee development. As a Desktop Support Administrator – L1, you should be able to provide technical support by performing installation, repair, and preventative maintenance of personal computer and related equipment.

• Get Practical Experience: Work on real-world IT projects and practice your technical and analytical skills.
• Access to Training Programs: Leverage Wipro’s extensive training and upskilling programs to climb up the career ladder.
• Join a Global Network: Work with people from many different cultures and use your teaching skills to have real impact on clients.
• Experience Career Progression: Discover promotion opportunities and career growth in Wipro’s huge IT landscape.
• Work in a Supportive Atmosphere: Succeed within a culture that appreciates diversity, inclusion, and creativity.

Secure Your MNC Dream Job | Enroll in Our Exclusive Placement-Ready Courses Today! – Buy Now!

Qualifications and Skills

The successful applicant will require the following skills:

• Skills: Proficiency with PC-based operating systems (Windows, Linux) -Knowledge of basic networking -Hardware troubleshooting.
• Problem Analysis: Strong question identification and subsequent problem-solving skills.
• Time Awareness: Able to work under fast time pressure and prioritize issues.
• Customer-First Culture: Dedication to providing excellent experiences and keeping customers happy.
• Team Player: You prefer to work in a team and experience working in remote teams.

How to Apply

Ready to get started on your journey to a career in IT support? Here is how you can apply for Desktop Support Administrator – L1 at Wipro:

1. Go to the Wipro official careers site, Wipro Careers.
2. Enter the job listings and the “Desktop Support Administrator – L1” you will see there.
3. Fill in your details below or click an icon to log in: You have access to your information, or can restrict access at any time.
4. Make sure we have your current contact information to follow up with you.

Shortlisted candidate will be contacted for an interview process that may comprise of technical written test and HR round.

Wipro Hiring Desktop Support Administrator – L1 Job Opening – Apply Now

Why Pursue a Career in Desktop Support?

Becoming a Desktop Support Administrator is an entry way into the booming IT industry. This position means practical experience with the latest technologies, working in various IT environments and on the development of technical and soft skills. If you are a fresher or graduated recently, this job at Wipro is the perfect stepping stone to a great career in IT support and admin.

About Wipro

About Wipro Limited Wipro Limited is a leading global information technology, consulting and business process services company. The employee experience at Wipro, Headquartered in Bangalore (India), Wipro offers services in 60 countries and has more than 150 Location centers around the world. Being associated with Wipro will only add value to his/her Career!

Application Deadline

Applications will be accepted until the positions are filled. APPLY TODAY for an opportunity to join Wipro’s exceptional IT support team!